contact us

We love hearing from you, feel free to flick us a message even if its just to let us know that your little one took their first step.

If you have any issues at all please fill out the form below and we will be in touch. Alternatively you can contact us via:
Phone - 1300 11 5866 (8am - 8pm Monday to Friday and 8am - 5pm Saturday)
Fax - 1300 136 891
Mail - Lumo Energy
         PO Box 632
         Collins Street West VIC 8007

For verification purposes when contacting us, please state your full name and account number or service address and also include at least one of the following unique points of Identification which is not included/visible on your invoice:

• Date of birth
• Contact number
• Email address
• Drivers licence number and expiry date
• Passport number and expiry date
• Concession card number and expiry date
• Password

With the above requested information we can be sure to try and resolve your enquiry as quickly and efficiently as possible.

We maintain a Do Not Contact Register. To register your details, please contact us via phone, fax, mail or in person providing your details and a request to be included on our Do Not Contact Register. Alternatively, submit the below form requesting 'no contact' in the enquiry field.

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Your personal details All fields marked with an * are required fields

Preferred Contact Time Anytime Morning Afternoon Evening

This is the account number which appears on the top of your bill statement.

Your Enquiry

Reason for Enquiry* Quote My Account General Enquiry Billing Complaint Other Yes, I would like to receive emails with news, offers and products Yes, I consent to Lumo Energy retaining my contact information to provide better customer service

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