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mission & vision
who are Lumo Energy?
At Lumo Energy, we have big ideas - about being different from the rest, trying new things and doing everything we can to take care of the boring (but important) stuff. We don't just talk big, we make good on our promises. We’ll provide you with the best service, the most flexible options and take care of all the fiddly stuff so you don’t have to.the stuff we care about.
Flexible product packages
Because one size doesn't fit all.We’ll help you find an energy package to suit your style, so you don't pay for anything you don't need, or miss out on anything that you do. And by paying your energy bills on time, or even early, you'll save with our new Early Bird discount.
Guess what else? We hate second place, so if you find a genuinely better price for your energy, call us, we'd love to match it or beat it.
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Better service.
We love to chat.We love it so much, we're available from 8am - 8pm Monday to Friday. We're even here on Saturdays too, from 8am - 5pm. Our aim is to resolve your problem with one step, in one call. If you're not so big on talking, visit our website to send us an email or get in touch via our live online chat service.
We won't pass your query down the line, make excuses, or coat it in sugar. We'll tell it to you straight, and try and solve it right away.
Payment Options
We'll make it easy for you to pay.Whether it's paying monthly, by installment, online, through Australia Post outlets, with Bpay or by credit card; if there's an easy way to pay, we'll find it. If you're having trouble paying, we'll get in touch. We'd rather help you pay than lose a customer. Alternative payment methods are easy to find on our website. View our
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Membership programs
We look after our mates.If you choose the Lumo Velocity, Lumo Express, Lumo Advantage or one of the Lumo Life packages, you’ll automatically be eligible for our membership program which enables you to take advantage of heaps of offers. And we reckon a reward should be, well - rewarding. That's why we've hooked up with great partners like Coles, Woolworths, Breville, Hoyts and Panasonic to put together some genuinely discounted discounts and rewarding rewards.
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Community involvement
We care about stuff.We're active people and we're active in the community. We'd rather be on a bike than in a car, which is why we support the Light Up campaign to raise awareness about road safety for commuters.
We also support the national Ride to School program to help kids make it safely to school and enjoy the benefits of an active lifestyle.
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