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Mission & Vision

Who is Lumo Energy

At Lumo Energy, we've got a lot of big ideas. Ideas about doing things differently from the rest, about trying new things, about doing everything we can to keep you shining. We don't just talk big, we follow through on our promises. We promise to provide you with the best service, the most flexible options and to take care of all of the fiddly stuff. So you can worry about more important stuff.
 

Five Key Focuses of Lumo Energy

Flexible product packages

Because one size doesn't fit all.
 
Finding an energy pack to suit your style is easy so you don't pay for anything you don't need, or miss out on anything that you do. And by paying your energy bills on time, or even early, you'll save with our new Early Bird discount. We really hate second place so if you find a genuinely better price for your energy, call us, we'd love to match it or beat it.

View our Home Electricity Packages.
 

Better service.

We love to chat.
 
In fact we love it so much, we're available from 8am - 8pm Monday to Friday. We're even available on Saturdays too, 8am - 5pm.  We also understand that you might not be as into chatting as we are, so our aim is to resolve your problem with one step, in one call.  Or if you'd prefer, visit our website to send us an email or simply chat to us via our live chat service. We'll get back to you within two hours or when it suits you.

We won't pass your query down the line, explain it away, or coat it in sugar. We'll tell it to you straight, because we'd rather keep you informed than keep you in the dark.

Get in touch
 

Payment Options

We'll always make it easy for you to pay.
 
Whether it's paying monthly, by installment, online, through Australia Post outlets, with Bpay, on Visa or Mastercard, if there's an easy way to pay, we'll find it.
If you're having trouble paying, we'll get in touch. We'd rather help you pay than lose a customer. Alternative payment methods are easy to find on our website. We'll do everything we can to get you shining again. View our hardship policies or contact us on 1300 11 5866.

View our payment options.

Membership programs

We look after our mates.
 
So as a client of Lumo Energy's, you automatically gain access to Lumo Advantage, a membership program where you can take advantage of thousands of rewards.

And we reckon a reward should be, well, rewarding. That's why we've hooked up with great partners like Coles, Woolworths, Breville, Hoyts and Panasonic to put together some genuinely discounted discounts and rewarding rewards.

Find out more about Lumo Advantage.

Community involvement

Making people shine isn't just about making sure their lights work.
 
We're active people and we're active in the community. We'd rather be on a bike than in a car, which is why we support the Light Up campaign to raise awareness about road safety for commuters and the community.

We also support the national Ride to School program to help kids make it safely to school and enjoy the benefits of an active lifestyle, so they can shine brightly in the future.

Find out more about our community initiatives.

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  Client Services:

  1300 11 5866

  8am-8pm Monday to Friday
  8am-5pm Saturdays

  Sales and Quotes:

  1300 305 616

  8.30am-7pm Monday to Friday