Useful Links

Here are some useful links that may be helpful for you. Whether you are looking for more information or just like to be well informed, you'll be able to find it here.

Click on your state below to see the relevant documents.

New South Wales| Queensland | South Australia | Victoria


New South Wales


Documents of Interest


Application Form NSW Medical Energy Rebate
>> notes on completing this form
>> guidelines for completing this form

Other energy industry sites


Australian Consumers Association

Australian Greenhouse Office

Independent Pricing and Regulatory Tribunal (IPART)

Energy and Water Ombudsman NSW (EWON)

Queensland


Other energy industry sites


Australian Consumers Association
Australian Department of Climate Change
Energy and Water Ombudsman of Queensland
Energy Rating - Appliance Search
Energy Star
NEMMCO
Queensland Government Department of Communities - Concessions Information
Queensland Government Department of Mines and Energy
Queensland Government Office of Clean Energy
Queensland Government Office of Fair Trading

South Australia


Other energy industry sites


Australian Consumers Association www.choice.com.au
Australian Greenhouse Office www.greenhouse.gov.au
Direct Connect www.directconnect.com.au
Energy Industry Ombudsman South Australia www.eiosa.com.au
Energy Rating www.energyrating.gov.au
Energy Star www.energystar.gov.au
NEMMCO www.nemmco.com.au
Department for Families and Communities www.familiesandcommunities.sa.gov.au
Essential Services Commission of South Australia www.escosa.sa.gov.au

Victoria


Documents of interest


Electricity Retail Code

Electricity Distribution Code


ESC Guidelines


Lumo Energy complies with the following guidelines established by the Victorian Essential Services Commission (ESC).

Marketing Code of Conduct

Guideline 10 Energy Industry - Confidentiality and Informed Consent

Guideline 13 Electricity Industry - Greenhouse Gas Disclosure on Electricity Customer's Bills

Guideline 19 Energy Industry - Energy Product Disclosure


Other energy industry sites


Australian Consumers Association

Australian Greenhouse Office

Department of Human Services

Direct Connect

Energy Ratings

Energy Safe Victoria

Energy Star

Essential Services Commission

Energy and Water Ombudsman

Information Victoria

Sustainability Victoria

Australian Energy Market Operator (AEMO)

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