With over 10 million Australians on Facebook or Twitter, it only makes sense that our customers, or anyone for that matter, should be able to contact us via social media.
Lumo Energy is on Facebook and Twitter to offer our customers another channel to make contact with us and find out more about the services we provide. With over 6.6 million Aussies logging into the Facebook or Twitter daily, it is becoming a primary news and information source for the average online user, hands up who found out about the latest breaking news via social media. It is for this reason that we use social media to talk about industry news, interesting facts about gas and electricity as well as any promotions we are running, you may even stumble across some funky videos or games that will help you pass the time.
Not everyone has time to pick up the phone or send an email so why not flick us a cheeky Facebook message from you Smart Phone while you’re on the train or Tweet us while you’re on Twitter checking out what P. Diddy or Aston Kutcher is up to. Our digital team will get back to you as soon as possible to answer your question.
So get social with Lumo Energy and be in the know.
I cannot even write a comment on your facebook wall!
there’s no where to post on LUMO’s wall..
Hi there
You have to ‘like’ us in order to post on our wall. Please let us know if there is anything we can do for you
Cheers Lumo Energy
I just received my first Lumo energy bill today and I am being charged 18.75 cents per kWh which is more than the old 18 cents per kWh with my previous service provider. “Steve did not have any answers except to say I had received a discount of 10% on my bill. But this still equates to more that I had with my previous provider. I was promised but the door salesman I would receive 10% off my current rate. I haven’t got it and Lumo doesn’t appear to be agreeing to keep their end of the agreement. this appears to be breaking the verbal contract and therefore we have no contract binding. I want my original position with AGL reinstated. i have already posted messages on Facebook and Twitter and will continue doing so every day to let everyone know what a scam this door to door selling technique with Lumo is.
Right on!
Hey there,
I’m one of those odd Australians who’s willing to pay a bit more for green power. Paying a bit extra on my bill to get 100% of my energy from renewable sources rather than carving up our land for polluting coal? easy choice!
My question is this: being a lumo advantage customer as I am, I would enjoy a discount of 9 or 10% off my bills just for paying on time if I didn’t choose greenpower. As it is, I happily pay the greenpower surcharge, but am no longer eligable for the ‘pay on time’ discount? What’s the deal? In a way, you guys are offering a big disincentive for folks to go renewable. And that doesn’t seem to make sense to me.
Looking forward to your response.
Thanks, Brad
PS It’s tricky to find an environmentally responsible energy retailer here in Brisbane. In my search I found that Origin are exploiting risky coal seam gas under our farmland in the Darling Downs and TRUenergy are publically opposing efforts to put a price on carbon pollution.
I thought Lumo energy were a good bet because their parent company owns some renewable energy power plants in New Zealand. I’m digging the ‘energy saving’ tips, but I’m not sure about your disincentives for greenpower…
Hi Brad
Thanks for the questions. I have some good news, while our Lumo Life 10 and Lumo Life 100 packages have slightly higher rates due to the cost of green energy, the good news is that the same Early Bird Discount is still available for these products. Feel free to call us on 1300 11 5866 to discuss
For more information, check out our blog post about Energy Sustainablity in Australia
Let me know if you have any more questions or feedback
Cheers ^MG
I’m positing this on Facebook because the 1300 line was cut off mid-conversation and the Lumo web coment doesn’t seem to have worked – at least you have lot’s of alternatives for customers to keep in touch! Here’s my web email:
I was just cut off while talking to Neil on 1300 11 LUMO – I have a card from Energex saying they couldn’t access the meter at our place (109 Greencamp Road, Wakerley) because ‘unsure if dog restrained’ and ‘please contact your retailer’ – so I did, but the line must have been cut.
Point is we don’t have a dog.
Please come any time during the day to read the meter – you have my phone number above if there are any problems, apart from the non-existent dog that is….
thanks