Meet Tim

What is your role and what department do you work for?

Service Delivery Manager - Business Technology

How long have you been working for Lumo? Tell us a bit about your journey with us.

I have been at Lumo for 16 months.  I came on as a contractor to help with some process implementation.  I was eventually offered the role of Service Delivery manager as that was a function we noticed missing in our team.

What does an average day look like to you?

My average day consists of guiding the Service Desk.  I am responsible for most of the ITIL process which are Change Control, Release management, Request Management, Incident Management.  I manage our vendor relationships and am an escalation point for our Business.

 

What's the best thing about working at Lumo?

I know it is cliche but the people.  It is a really great group of employees who are given the opportunity to influence the direction and vision of our business.  As we are such a rapid growing business, there is a lot of opportunity to learn and improve ourselves and anything we touch.