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Lumo Energy complies with the following industry regulations.

Marketing Code of Conduct

Energy Retail Code

Electricity Distribution Code

Gas Distribution Code

Interim Operating Procedure - Compensation for Wrongful Disconnection

Electricity Industry Guideline 4 - Accounts Collection Cycle

Electricity Industry Guideline 10 - Confidentiality & Informed Consent Electricity & Gas

Electricity Industry Guideline 13 - Greenhouse Gas Disclosure on Electricity Customers' Bills

Energy Industry Guideline 19 - Energy Product Disclosure