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Codes & Guidelines VIC

Lumo Energy complies with the following industry regulations.

Market Code of Conduct

Energy Retail Code

Electricity Distribution Code

Gas Distribution Code

Interim Operating Procedure - Compensation for Wrongful Disconnection

Electricity Industry Guideline 4 - Accounts Collection Cycle

Electricity Industry Guideline 10 - Confidentiality & Informed Consent Electricity & Gas

Electricity Industry Guideline 13 - Greenhouse Gas Disclosure on Electricity Customers' Bills

Energy Industry Guideline 19 - Energy Product Disclosure

Door to Door Code of Practice

Energy Assured Limited is a self-regulated energy industry scheme working with energy retailers to monitor and enhance door to door marketing standards within Australia.

As a member of Energy Assured Limited, it is our responsibility to only engage door to door sales agents who comply with the Codes strict guidelines. For more information, visit Energy Assured Limited.

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