Complaint Handling

Our service is all about you and how you choose to use it. If you feel that we have not met your expectations in some way, or if you are unhappy with the service you received please let us know. Simply fill out the Lumo Energy Complaint Form below and we will be in touch, you can also contact us via mail.

Address to:   Client Relations
                    Lumo Energy Australia
                    PO Box 632
                    Collins St West VIC 8007

Any feedback on our service or how a situation is handled is greatly appreciated and helps us improve our service to keep our clients happy.

We aim to review and resolve these enquiries as quickly and fairly as possible and we will keep you informed of our progress. If your enquiry relates to a disputed billing amount, we will not request payment of the disputed amount until the issue has been resolved.

If you feel we have not resolved your complaint are are still unhappy with your situation, you can lodge your complaint with your relevant State Energy Ombudsman, an independent, free service. They will investigate and resolve disputes between our customers and us.


Lumo Energy Complaint Form
 What is this?This is the account number which appears on the top of your bill statement.
 
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