Contact Us
You can manage your energy anywhere, anytime with the Lumo Energy App.
- Track energy usage (exclusive to the Lumo Energy App)
- View bills and pay securely with PayTo or PayPal
- Setup direct debit or EvenPay®
- Add concessions
- Connect or disconnect when you move
Download the Lumo Energy App now and start your journey towards a smarter, more efficient energy lifestyle.
Prefer desktop? Log in to MyAccount.
Changing Plans
Thinking about switching plans? If you're already with Lumo Energy and want to explore a different electricity or gas plan, give us a call on 1300 115 866. Our team will walk you through your options and help you make the switch.
Setting Up Direct Debit
Want to make bill payments easier? You can set up direct debit in just a few taps using the Lumo Energy App or MyAccount.
Price Changes & Understanding Your Bill
Curious about how price changes affect you? Visit our price change page for the latest updates.
Need help reading your bill? Check out our sample electricity and gas bills, they include clear descriptions to help you understand each section.
Connecting or Disconnecting Electricity and/or Gas
Already a Lumo customer? You can manage your move in the ‘Profile’ section of the Lumo Energy App, or log in to MyAccount if you're using a desktop.
New to Lumo? Browse our plans and sign up online. It only takes a few minutes.
Switching to Lumo
Joining Lumo is simple. Just view our plans and sign up online, it only takes a few minutes.Viewing & Paying Bills
There are plenty of easy, secure ways to pay your bill but we recommend the Lumo Energy App. It’s the fastest way to:
- Track your usage
- View and pay bills
- Stay on top of your account
Prefer desktop? Log in to MyAccount.
Signed Up Online and Haven’t Heard Anything?
What to expect after signing up online:- Confirmation Email: You'll receive this immediately after signing up.
- Confirmation Pack: This includes your plan details and rates.
eCommunications: Delivered via email within 2 business days.
Post: Mailed within 5 business days.
Electricity: Connections can occur between 7 am and midnight on your chosen date.
Gas: Meter reads will occur within 3 business days of your requested date.
Switching from another retailer:You'll receive an email or letter confirming your transfer is complete and billing has commenced.
For additional assistance or peace of mind, please call us on 1300 115 866. We'll be happy to guide you.
Get in touch with Lumo Energy
Existing customers - 1300 115 866
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 8.00am - 5.00pm (AEST/AEDT).
Switching to Lumo Energy - 1300 115 866
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).
International calls - If you are calling from overseas give us a call on +613 7046 4200.
Fax - 1300 136 891
Mail – Lumo Energy, PO Box 4136, East Richmond, VIC 3121
Not a current customer? Switch to Lumo Energy today.
To make an online enquiry fill in the form below and one of our friendly consultants will get back to you.