Hardship Policies for Queensland
At Lumo Energy, we understand that financial circumstances can make it difficult to pay your energy bill on time. That's why our Energy Account Support and Enquiries (EASE) team provides access to financial services and support options for your account.
To apply for energy concessions or services simply call our EASE team on 1800 989 321. View our National Hardship Policy
Concessions, grants and rebates
Select a service to learn more.
Electricity Concession
As of August 2011, the annual electricity rebate has increased to $230.46. The reticulated natural gas rebate has increased to $63.40 per year.
Rebates under the Medical Cooling and Heating Electricity Concession Scheme have increased to $230.46 per year.
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Rebates under the Medical Cooling and Heating Electricity Concession Scheme have increased to $230.46 per year.
Electricity Life Support Concession
Paid quarterly, this concession applies per machine for eligible users of an oxygen concentrator or kidney dialysis machine. The concession assists with electricity costs and is available to those using home-based life support systems in accordance with eligibility criteria determined by Queensland Health.
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Home Energy Emergency Assistance Scheme (HEEAS)
Helps low-income households during a financial crisis. If you are experiencing difficulty paying your energy account, HEEAS can provide once-off emergency support when you need it most.
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No Interest Loan Scheme (NILS)
NILS provides a means for purchasing essential household items such as fridges, washing machines and medical appliances. The loan scheme primarily supports people whose sole sources of income are government benefits.
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Community Buying Services
There are various community buying services that can help people experiencing financial hardship. Community Buying Services can help locate the best available market price for essential household items such as washing machines, dryers or fridges. These services are available through various community groups for people currently experiencing financial hardship.
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Financial Counsellors
Financial counselling and support is just one phone call away. Our EASE team can provide you with free access to independent financial counsellors if you experience hardship or financial difficulty. Or you can search for a financial counsellor in your area.
Payment Assistance
Lumo Energy accepts a range of bill payment options:
If you're finding it difficult to pay your energy bills on time, just let us know. Our Lumo Energy EASE team can provide alternative payment options and payment plans customised to help you. We will personally assess your situation, helping to establish a fair and affordable payment solution to put your energy account back on track.
- Online payment
- BPAY
- Direct debit
- Centrepay
- Cheque
- Payment at Australia Post
If you're finding it difficult to pay your energy bills on time, just let us know. Our Lumo Energy EASE team can provide alternative payment options and payment plans customised to help you. We will personally assess your situation, helping to establish a fair and affordable payment solution to put your energy account back on track.
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Client Services:
1300 11 5866
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1300 305 616
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