Hardship Policies for South Australia

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At Lumo Energy, we understand that financial circumstances can make it difficult to pay your energy bill on time.

View our National Hardship Policy.

Concessions, grants and rebates


To apply for a concession please contact the South Australia Government's Concessions Hotline on 1800 307 758 or go to www.sa.gov.au/concessions.

     Emergency Electricity Payment Scheme (EEPS)

EEPS provides financial support to clients experiencing extreme financial difficulty. This scheme is operated by the SA Government Department for Communities and Social Inclusion. Call us for more information about EEPS applications.

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    Client Services:

    1300 11 5866

    8am-8pm Monday to Friday
    8am-5pm Saturdays

    Sales and Quotes:

    1300 305 616

    8.30am-7pm Monday to Friday

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