Collecting your personal and sensitive information
"Personal or sensitive information" has the same meaning as in the Privacy Act 1988 (Commonwealth). We will only collect personal or sensitive information about you if you provide it to us knowingly or otherwise in accordance with this policy.
When you register with us, acquire services or otherwise contact us (via our website or otherwise), we may collect information about you including your full name, email address, telephone number, address, date of birth, drivers licence details, concession card information, National Metering Identifier and Meter Installation Registration Number, information about your energy consumption and information about your income and payment preferences.
We may record phone conversations for quality and compliance purposes.
We may keep a record of visits to our website, using "cookies" and "log files" to store your preferences, record session information and collect information on how you visit and access our web pages. This information is collected automatically whenever you use the website. A cookie is a small amount of data that is sent to your Internet web browser from our web server and stored on your computer. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may also log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users' movements on the website, and gather broad demographic information for aggregate use and for advertisers and business partners.
Using your personal or sensitive information
We collect personal or sensitive information about you to assist us in the provision of energy, telecommunications and other products and services to you, to administer our website, and to keep you up to date with events, products and services that may be of interest to you.
We will not use information provided by you to us in a manner inconsistent with the Privacy Act 1988, the National Privacy Principals or any other relevant laws or guidelines.
We may provide your personal or sensitive information on a confidential basis to third parties in the course of delivering energy, telecommunications and other products and related services to you. These parties may include credit reporting agencies, debt collecting agencies, regulatory or government authorities, and representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing energy or energy-related services (such as for data storage or processing, printing, mailing, marketing, planning and product or service development).
We will not sell, rent or lease your personal or sensitive information to any other party.
We may from time to time send you information regarding special offers or promotions. We will only do this if we believe this will be of interest to you. If you do not want us to send you any of this material please let us know and we will ensure that no material is forwarded.
Safeguarding your personal and sensitive information
We will take reasonable steps to preserve the security of your personal or sensitive information and other information or data collected by us. Unfortunately, no data transmission over the Internet can be guaranteed as perfectly secure. As a result, although we strive to protect your personal and sensitive information, we cannot guarantee the security of any information you transmit to us. You transmit such information at your own risk.
Accessing your personal and sensitive information
If you believe that personal or sensitive information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal or sensitive information stating that you disagree with it.
References to Lumo Energy are references to Lumo Energy Pty Ltd ACN 100 528 327.