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Lumo Energy Tutorials

We have heard your comments and listened to your feedback, so we have simplified our invoice to make it easy to understand. Check out the tutorials below to find out whats changed and how to read your Lumo Energy Invoice.

For more information check out our FAQ's, flicks us an email or call us on 1300 11 5866. We are available from 8am - 8pm Monday to Friday and 8am - 5pm Saturdays.

What's changed on my new invoice?

• Payment options now appear on the front page
• Electricity concessions you receive will appear on the back page under Your Electricity Usage
• Gas concessions you receive will appear on the back page under Your Gas Usage
• If you're a direct debit client, you'll find direct debit details on the back page with your payment slip

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  Client Services:

  1300 11 5866

  8am-8pm Monday to Friday
  8am-5pm Saturdays

  Sales and Quotes:

  1300 305 616

  8.30am-7pm Monday to Friday