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Terms and Conditions

Market Retail Contract

Standard Retail Contract

Victorian Standing Offer Rates

South Australian Standing Offer Rates

Offers and Promotions Terms and Conditions

Victorian Feed-in Tariff (FiT)

Direct Debit and EvenPay®

Other Information, Fees and Forms

Complaint Management and Dispute Resolution Policy

At Lumo Energy we work hard to provide our customers and our community with something better and we strive to do the right thing by our customers every time. Sometimes things can go wrong and if that happens, we encourage you to tell us. We believe feedback and complaints help us to continuously improve, take ownership and learn from our mistakes.

Lumo Energy has a Complaint and Dispute Resolution Policy. Should you have any questions, comments or problems, we suggest that you contact us first.

Please contact us on:

Phone - 1300 115 866 Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).
Email - [email protected]
Post - PO Box 4136, East Richmond VIC 3121

Do Not Contact List

Lumo Energy maintains a No Contact List through its operating system.

Should any person wish to not be contacted by Lumo Energy for marketing purposes, they can ask to be noted as Do Not Contact status.

To be noted as Do Not Contact status please contact us on:

Phone - 1300 115 866
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).

Fax - 1300 136 891

Mail - Lumo Energy, PO Box 4136, East Richmond, VIC 3121

Expired, Closed or Withdrawn Offer, Promotions and Competitions

Below is list of all expired, closed or withdrawn offers, promotions and competitions.