Say hello to our new invoice

We've heard your comments, we've listened to your feedback, and now we've changed our invoices to make them easy to understand.

Remember, if you've signed up to our Lumo Express package, you can pay through our online payment portal and don't forget to use your promo code to get your American Express Membership Rewards Points!


What's changed on my invoice?

• Payment options now appear on the front page
• Electricity concessions you receive will appear on the back page under Your Electricity Usage
• Gas concessions you receive will appear on the back page under Your Gas Usage
• If you're a direct debit client, you'll find direct debit details on the back page with your payment slip

To learn more about your new invoice, check our tutorial videos. If you have any questions, send us an email, talk to us on Twitter or Facebook, or drop us a line on 1300 11 5866. We're available 8am - 8pm weekdays, 8am - 5pm Saturdays.