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Payment Options

We'll always make it easy for you to pay your electricity and gas bills.
Whether it's paying monthly, by installment, online, or in person, we'll find it.

Now Accepting American Express? Cards

Pay your invoice with your American Express Card and let your points shine.

Lumo Energy now warmly welcomes American Express, so you can now pay your invoice with your American Express Card and accelerate your points earning. Simply pay online through our secure online payment portal or over the phone on 1300 553 615.

Make a Payment

How You Can Pay

Online Payment
Through our simple Online Payment Portal - We are now accepting payments via American Express!

Direct Debit
You can organise Direct Debit by filling out the form below. Once you're done, mail it back to the address listed at the bottom of the form. If you have any questions about the process, feel free to call us on 1300 11 5866.

Direct Debit Form

Phone / Credit Card

Call 1300 553 615 at any time 24 hours a day, 7 days a week. Have your American Express, Visa or MasterCard ready before you call.

BPay

Using your unique reference number found on your invoice, simply set up the BPay and make the payment. To pay by BPay please call your bank, building society or credit union to make payment form your cheque or saving account.

Via Mail

Post the payment slip from your current Lumo Energy Invoice with your cheque made payable in the envelope provided to:

In Person

Take a trip to any Australia Post outlet in Australia and present your latest Lumo Energy Invoice to make a payment.

Hardship Policies
We have a range of hardship policies, if you're having trouble paying, get in touch with us, call us on 1300 11 5866 or flick us an email. We'd rather help you pay than lose you. If you would like more information on our payment assistance programs please view our hardship policies page for more information.
 
Keep shining with Lumo Energy and make a payment online.

• Switch & Save

  

  Pay your invoice on time and receive up to 10% discount!
  

  

  

  

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  Find an energy package that suits you
  

  

  

  

• New Offer!

  

  Get 10,000 Velocity Points on sign up with our new Lumo Velocity offer.

  

  

  

• Call Us Today

  Client Services:

  1300 11 5866

  8am-8pm Monday to Friday
  8am-5pm Saturdays

  Sales and Quotes:

  1300 305 616

  8.30am-7pm Monday to Friday