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Service Promise

At Lumo Energy, we've got a lot of big ideas. Ideas about doing things differently from the rest, about trying new things, about doing everything we can to keep you shining. We don't just talk big, we follow through on our promises. Here are a few that we want to let you know about.

Availability

We love to chat about anything, mostly about electricity and gas. Call us on 1300 11 5866 for a chat. In fact we love it so much, we're available from 8am - 8pm Monday to Friday and 8am - 5pm Saturday. Feel free to call us about anything.

Quick Service

Our one contact philosophy aims to get your queries resolved as quickly as we can so you can get on with your life.

Honesty

We won't pass your query down the line, up the line or to another department. We won't even explain it away or coat it in sugar. If you want to know what's happening, we will simply tell you.

Online

If you are not the talking type either use our live chat or drop us an email. We'll get back to you as soon as possible. Check out the live chat function also for some space age contact over the interweb.

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  Client Services:

  1300 11 5866

  8am-8pm Monday to Friday
  8am-5pm Saturdays

  Sales and Quotes:

  1300 305 616

  8.30am-7pm Monday to Friday