payment options

We'll always make it easy for you to pay your electricity and gas bills.

ways to pay.

Online payment

You can use our simple online payment portal.

Direct debit

You can organise direct debit by filling out our easy form. Once you're done, mail it back to the address listed at the bottom of the form. If you have any questions about the process, feel free to call us on 1300 11 5866.

Phone - credit card

Call 1300 553 615 twenty-four hours a day, seven days a week to pay via credit card over the phone. Have your American Express, Visa or MasterCard ready before you call.

BPay

Using the unique reference number found on your bill, it's easy to make a payment. To pay via BPay, please call your bank, building society or credit union to make payment from your cheque or savings account or use their online facility.

Mail

Post the payment slip from your current Lumo Energy bill with your cheque made payable (in the envelope provided) to:

In person

Take a trip to any Australia Post outlet in Australia and present your latest Lumo Energy bill to make a payment.

Centrepay

Customers receiving Centrelink benefits can apply for energy payments to be made via Centrepay. With the Centrepay service, your energy payment amount is automatically paid from your Centrelink benefit towards your Lumo Energy bill. Please call us on 1300 11 5866 if you need assistance in opening a Centrepay account and one of our friendly customer people will be happy to help.

Hardship policies

We have a range of hardship policies designed to make things easier for you. If you're having trouble paying, give us a call on 1300 11 5866 or flick us an email. We'd rather help you pay than lose you. If you would like more information on our payment assistance programs please view our hardship policies page for more information.