Smart meters
Ready to meet your smart meter?
Is your dog sick of meter readers coming to your home? Good news, as a part of the Victorian Government's ongoing plans to improve our electricity infrastructure, new smart meters will be replacing existing meters in thousands of homes and businesses across the state over the next four years.
So what does this mean? Well how about the ability for you to track your energy consumption every 30 minutes so you can be more efficient with your energy use, or what about remote readings or remote connections for moving clients!
Frequently Asked Questions
You may have some questions about smart meters, which is why we have put together a few commonly asked questions.
What can the new smart meters do?
Your new smart meter, unlike your old meter, has got some new tricks up its sleeve like:- Track your electricity consumption every 30 minutes, allowing you to adjust your energy usage habits and improve your energy efficiency.
- Provide remote readings, removing the need for meter readers to visit your property.
- Remotely connect your electricity supply when you move house making the whole process easier.
- Help your distributor to respond to faults and outages more quickly.
Please note that some smart meter features, including remote readings and connections, may not be enabled when your smart meter is installed. These features will become available over time as they are installed across Victoria.
When will my smart meter be installed?
Replacing all old meters across the state is not an easy task and will take time. Your smart meter can be replaced anytime between 2009 and 2013. If you have not yet received your smart meter, you will receive advance notice from your distributor before your scheduled installation date.Who schedules my smart meter installation?
Your smart meter will be installed by your electricity distributor or a suitable qualified meter installer, carrying relevant photo identification and with appropriate authority. On the day of your meter installation, your meter installer will announce his arrival before the installation begins and will notify you once it is complete.How much will it cost to get my smart meter installed?
The installation cost of your smart meter will be applied over time and will reflect in your Service to Property Charges (this covers infrastructure costs, such as power poles, wires and meters). These charges will be adjusted to recover costs of installation and maintenance.Will this affect my Lumo Energy invoice?
Once your smart meter is installed, your Lumo Energy invoices will become simpler and more accessible than ever. If you are currently on a quarterly billing cycle, your account will move to a more convenient monthly cycle based on actual reads we receive from your distributor. So, you can enjoy the benefits of a more frequent billing system showing accurate readings of your electricity usage.What if someone at my home is on life support?
Your electricity distributor will have made necessary arrangements if you have completed and lodged life support notification forms. If you are uncertain whether this information was provided, please call Lumo Energy as soon as possible on 1300 136 749.Where can I get more information on the smart meter initiatives?
For more information on the Victoria Government's smart meter rollout, simply visit the Department of Primary Industries website or call 136 186.-
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