How we can help

Help during this time

Phone

We are currently experiencing longer than usual call wait times due to the impact of COVID-19. If your enquiry is not urgent please email us at [email protected] and we will get back to you shortly. Alternatively you can head to myaccount.lumoenergy.com.au where you can view your current balance, pay your bill, check if you're on our best offer, and more.

Thank you for your patience.

Financial Difficulty

If you are experiencing financial difficulty please click here to find out how we can help.