In 2002 to 2003, there were major changes in the electricity and gas market. Before this time, energy was only available from one company, who also took care of electricity poles and infrastructure. After this time, competition started and the industry was split up into network providers and retailers.
Network providers are responsible for the quality and reliability of your energy supply. They also own and maintain the electricity poles, wires and gas pipes in the street.
Energy retailers, like Lumo Energy sell electricity and gas to consumers and get them connected when moving home. When you receive a bill for the energy that you have used, that is from your retailer.
Lumo Energy complies with the National Energy Retail Law and the Rules which are governed by the Australian Energy Regulator. We are also required to comply with the Energy Retail Code issued by the Essential Services Commission.
For more information visit:
Victorian customers - Essential Services Commission of Victoria.
South Australian customers - Australian Energy Regulator