Hardship policy

To view a printable version of our Hardship policy, select your state below.

Payment difficulty

If your financial situation has changed and you think you may come across some difficulty paying your energy bills or you just want to make budgeting a little easier, we have a few options for you.

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Family Violence Policy

If you are experiencing family violence, we have developed guidelines so we can deliver flexible and ongoing support to you.

You can contact 1800 Respect for professional support. Call 1800 737 732 (avail 24/7) or visit 1800respect.org.au.

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Life support

If you, or someone at your property relies on life support equipment, please let us know as soon as possible so that we can register your energy supply with life support protections.

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Making a complaint

To make a complaint please contact us, and our complaint and resolution policy, available in the link below, outlines how your complaint will be managed.

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