The Energy Bills concession helps with the cost of energy bills for eligible South Australians on low or fixed incomes. The Energy Bills concession will be applied directly to your electricity bill. To check your eligibility or the concession rates, visit the SA Government website. If you’re eligible for this concession, your application needs to be submitted directly to the Department of Human Services. Lumo Energy cannot determine eligibility.
Contact the Department of Human Services (DHS) to see if you’re eligible or to apply for the concession. Lumo Energy cannot determine eligibility.
The Medical Heating and Cooling Concession is for customers on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the worsening of their condition. To check your eligibility or the concession rates, visit the SA Government website.
If you are finding it hard paying for your electricity due to financial hardship, have a debt to your retailer, and have been or are at risk of being disconnected, you can access this emergency payment once every 2 years through the Department of Human Services (DHS) Emergency Electricity Payment Scheme (EEPS).
To apply for EEPS assistance, you will need to visit a financial counsellor who will make an assessment before an application can be lodged. To find a financial counsellor near you, visit the ASIC MoneySmart website.
Please visit the SA Government Financial Aid website for more information.
The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.
Residential customers will receive four credits of $75 (totalling $300 over the year).
Small business will receive four credits of $81.25 (totalling $325 over the year).
These credits will automatically appear on bills after 31 July 2024, 1 October 2024, 1 January 2025 and 1 April 2025. Find out more about eligibility and how payments will be made here.
Not everyone is eligible for government assistance but sometimes you may need a little extra help. Non-government and or community assistance can be available through local community service providers such as a community welfare organisations or financial counsellors.
To locate a help centre near you, please contact the National Debt Helpline.
Some not for profit organisations you can contact to obtain more information on other assistance available to you are Anglicare, Salvation Army, Australian Red Cross, St Vincent De Paul Society.