The Victorian Government provides energy concessions to eligible concession card holders.
To be eligible you must hold one of the following concession cards:
An energy concession can be claimed where all of the following criteria are met:
The Annual Electricity Concessions entitles you to a 17.5% discount off your household electricity usage and service costs. The concession is calculated after discounts and solar credits have been deducted from your energy bill. The concession does not apply to the first $171.60 of your annual bills. The first $171.60 is calculated as a daily rate on each bill.
To receive your Annual Electricity Concession you must provide us with your valid concession details. You can do this via MyAccount or by calling 1300 926 153.
The Winter Gas Concession entitles you to a 17.5% discount off your gas usage and service costs between May 1st and October 31st every year. The concession is calculated after retailer discounts are deducted.
The concession does not apply to the first $62.40 of the six-month winter period bills. This is calculated as a daily rate on each bill.
To receive your Winter Gas Concession you must provide us with your valid concession details. You can do this via MyAccount or by calling 1300 926 153.
The Service to Property concession provides a reduction on the Service charge (poles, wires) for concession households with low electricity consumption. The concession is applied if the cost of electricity used is less than the Service charge.
To receive your Service to Property Concession you must provide us with your valid concession details. You can do this via MyAccount or by calling 1300 926 153.
The Controlled Load Electricity concession provides a 13% discount off controlled load or dedicated circuit tariffs to eligible customers.
The controlled load or dedicated circuit tariff applies to household electricity bills that have separately metered electric hot water or slab heating. This concession is available all year round.
To receive your Controlled Load Electricity concession you must provide us with your valid concession details. You can do this via MyAccount or by calling 1300 926 153.
The re-energisation transfer fee waiver provides a full waiver of applicable fee(s) normally paid when you organise a standard connection of electricity at a property.
To receive your re-energisation (transfer) fee waiver concession you must provide us with your valid concession details. You can do this via MyAccount or by calling 1300 926 153.
The Life Support concession provides a discount on electricity bills where a household member uses an eligible life support machine. The discount is equal to the cost of 1,880 kilowatt (470 kilowatt per quarter) hours of electricity used each year, calculated using a general domestic tariff. The Life Support concession is available all year round.
You may be eligible for Life Support concession if you have one of the listed approved machines:
Customers who have a life support machine or any other type of machine prescribed by a doctor for life support purposes, must contact Lumo Energy on 1300 926 153 to ensure life support details are recorded by us.
To be eligible for Life Support concession discount you must fulfill the following criteria:
To apply for this concession download or contact us and request the Life Support concession form. Please note the Life Support concession form is separate to the Life Support Registration form. You will still be required to complete the Life Support registration form to verify the use of Life Support equipment at your premises.
Details on returning it to us after it has been completed are included on the form.
Provides a 17.5% discount off electricity costs from 1 November to 30 April for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson’s disease, fibromyalgia and motor neuron disease.
Customers receiving the Annual Electricity Concession and or the Winter Gas Concession with annual electricity bills and gas bills that exceed the trigger level for these concessions need to apply for the Excess Energy Concession to continue to receive:
If you exceed the trigger level we will send you a form which must be completed and returned to the Department of Health & Human Services.
The Excess Energy Concession has an annual period of 1 December to 30 November.
If you are receiving the Life Support Concession or the Medical Cooling Concession as well as the Annual Electricity Concession and or the Winter Gas Concession you are not required to apply for the Excess Energy Concession as you will automatically receive the Concession should your energy consumption reach the trigger level(s).
The Utility Relief Grant Scheme is designed to help eligible low-income Victorian customers pay overdue bills when experiencing unexpected hardship. The Department of Health and Human Services website has more information about this grant.
If you would like to apply for this grant, please contact us on 1300 926 153.
Not everyone is eligible for government assistance but sometimes you may need a little extra help. Non-government and or community assistance can be available through local community service providers such as a community welfare organisations or financial counsellors.
To locate a help centre near you, please visit CISVic or the National Debt Helpline.