These Terms and Conditions apply to Victorian customers who have signed up for the FiT scheme since 1 January 2013.
Complete this application form if you'd like to nominate a person to act on your behalf regarding your energy account.
Lumo Energy has a standard dispute resolution policy. Details on how to lodge a complaint can be found in our Complaints and Dispute policy here.
So that we can provide you with information relevant to the state you live in please select from the options below.
Lumo Energy maintains a No Contact List through its operating system.
Should any person wish to not be contacted by Lumo Energy for marketing purposes, they can ask to be noted as Do Not Contact status.
To be noted as Do Not Contact status please contact us on:
Phone - 1300 926 153
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).
Fax - 1300 136 891
Mail - Lumo Energy, PO Box 632, Collins Street West, VIC 8007