Terms and Conditions

Market Retail Contract

Standard Retail Contract

Victorian Standing Offer rates effective 1 January 2021

Offers and Promotions Terms and Conditions

Feed-in Tariff (FiT)

Direct Debit and EvenPay®

Other Information, Fees and Forms

Dispute Resolution Policy

Lumo Energy has a standard dispute resolution policy. Details on how to lodge a complaint can be found in our Complaint and Dispute Resolution Policy.

Do Not Contact List

Lumo Energy maintains a No Contact List through its operating system.

Should any person wish to not be contacted by Lumo Energy for marketing purposes, they can ask to be noted as Do Not Contact status.

To be noted as Do Not Contact status please contact us on:

Phone - 1300 115 866
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).

Fax - 1300 136 891

Mail - Lumo Energy, PO Box 4136, East Richmond, VIC 3121

Expired, Closed or Withdrawn Offer, Promotions and Competitions

Below is list of all expired, closed or withdrawn offers, promotions and competitions.