Terms and Conditions

Victoria – Electricity and Gas

South Australia – Electricity and Gas

New South Wales – Electricity and Gas

Queensland – Electricity and Gas

Lumo Rewards

Refer a friend

Direct Debit

Even Pay

Energy Faults and Emergency Numbers

Feed-in Tariff (FiT)

These Terms and Conditions apply to Victorian customers who have signed up for the FiT scheme since 1 January 2013.

Authority to Act Form

Complete this application form if you'd like to nominate a person to act on your behalf regarding your energy account.

Dispute Resolution Policy

Lumo Energy has a standard dispute resolution policy. Details on how to lodge a complaint can be found in our Complaints and Dispute policy here.

Fee Schedules

So that we can provide you with information relevant to the state you live in please select from the options below.

No Contact List

Lumo Energy maintains a No Contact List through its operating system.

Should any person wish to not be contacted by Lumo Energy for marketing purposes, they can ask to be noted as Do Not Contact status.

To be noted as Do Not Contact status please contact us on:

Phone - 1300 926 153
Monday to Friday 8.00am - 8.00pm (AEST/AEDT), and Saturday 9:00am - 5:00pm (AEST/AEDT).

Fax - 1300 136 891

Mail - Lumo Energy, PO Box 632, Collins Street West, VIC 8007

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