1
Account Number
This is a unique number that tells us who you are.
2
Meter Installation
Registration Number
This is a unique number used to identify the meter(s) at your property.
3
Supply Address
This is the address at which we supply energy as per the national database. This may not completely
align with the postal address of the property.
4
Better Offer
If you could save money on another plan with us, you'll find it here. We'll also let you know if you're
on our best plan for you.
5
Amount Due
This is the amount you need to pay, including any discounts or concessions. You’ll find all the details
and any credit balances on page two.
6
Faults and Emergencies Number
This number will take you directly to the network who is responsible for the pipes and gas connections
in your area. Call this number to report any faults and outages.
7
Transactions Since Your Previous Account
Here you’ll see all the transactions since your last bill.
8
Balance Brought Forward
Any credits or amounts owing, carried over to this bill from your previous bill(s).
9
Current Transactions
Here you will see all charges or credits, including a credit balance (if any), related to the current
bill.
10
Base Usage
This is the difference between the start and end read within the billing period.
11
Heating Value
The heating value is the amount of heat released by burning a set quantity of the gas supplied. It is is
used to calculate the amount of megajoules (Mj) in natural gas.
12
Pressure Factor
This is the meter's average temperature, pressure and elevation and is used to convert your base usage into
megajoules.
13
Usage Megajoules
Your usage Megajoules is calculated by Base usage X pressure factor X heating value = Megajoules.
14
Actual or Estimated Reads
Here you will see details of if your read is based on actual or estimated data. If it is an estimated
read, the estimation reason can be found on the last page.
15
Tariff Structure
Your tariff structure and your rates are used to determine how much you pay for the energy you use.
16
Service to Property Charge
The daily charge to supply and maintain your gas connections.
17
Understand Your Usage
In this section you will find
your average daily usage for
this account up to the past 12
months.
18
Your Plan Summary
This gives you more detail about the plan you're on.
19
Meter Number
This is the meter number associated with your property.
20
Estimated Read Reason
If your read is estimated you will find the reason provided by the
network here.