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Home Payment Options Concessions in South Australia

South Australian energy concessions

Energy Bills concession

The Energy Bills concession helps with the cost of energy bills for eligible South Australians on low or fixed incomes. The Energy Bills concession will be applied directly to your electricity bill. To check your eligibility or the concession rates, visit the SA Government website. If you’re eligible for this concession, your application needs to be submitted directly to the Department of Human Services. Lumo Energy cannot determine eligibility.

Eligibility

Contact the Department of Human Services (DHS) to see if you’re eligible or to apply for the concession. Lumo Energy cannot determine eligibility.

Medical heating and cooling concession

The Medical Heating and Cooling Concession is for customers on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the worsening of their condition. To check your eligibility or the concession rates, visit the SA Government website.

Emergency Electricity Payment Scheme (EEPS)

If you are finding it hard paying for your electricity due to financial hardship, have a debt to your retailer, and have been or are at risk of being disconnected, you can access this emergency payment once every 2 years through the Department of Human Services (DHS) Emergency Electricity Payment Scheme (EEPS).

To apply for EEPS assistance, you will need to visit a financial counsellor who will make an assessment before an application can be lodged. To find a financial counsellor near you, visit the ASIC MoneySmart website.

Please visit the SA Government Financial Aid website for more information.

Federal Government Energy Bill Relief Fund - 2025-2026 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive two credits of $75 (totalling $150 over the year).

Small businesses will receive two credits of $75 (totalling $150 over the year).

These credits will automatically appear on bills after 1 July 2025 and 1 October 2025. Find out more about eligibility and how payments will be made here.

If you have multiple properties with the same account number the rebate will only be applied to one property.

Rebates applied after your bill was issued

In some cases, the Government’s energy bill relief fund may be applied after your bill has been issued and sent to you. When this happens, the rebate appears as a credit on your account and is automatically deducted from your next bill.

Example: The below customer’s previous bill was $143.11, which they paid in full. After payment, a $75.00 rebate was applied to their account. This means the customer is now $75.00 in credit, and that amount will be subtracted from their current bill.

You’ll see this credit listed as ‘Aus Gov Energy Bill Relief’ under ‘Understand Your Bill’ on page 2.

Example of energy bill relief credit on your bill

Note, if you are on direct debit and you were charged less than your bill due amount, it's likely a rebate was applied after the bill was issued. When you receive your next bill, have a look at the Understand Your Bill section for clarification.

Cost of Living Concession

The Cost of Living Concession is a yearly payment to help tenants and homeowners on low or fixed incomes with all of their cost of living expenses, including council rates, energy costs and medical bills. The concession can only be paid to one person per household.

To apply you'll need your Centrelink customer reference number (CRN), DVA file number or a copy of your most recent tax assessment.

Assessment is based on your circumstances on 1 July of the relevant financial year. Applications must be submitted by 31 December to receive the concession for that financial year.

Please visit the SA Government website for more information.

Non-Government or Community Assistance

Not everyone is eligible for government assistance but sometimes you may need a little extra help. Non-government and or community assistance can be available through local community service providers such as a community welfare organisations or financial counsellors.

To locate a help centre near you, please contact the National Debt Helpline.

Some not for profit organisations you can contact to obtain more information on other assistance available to you are Anglicare, Salvation Army, Australian Red Cross, St Vincent De Paul Society.