Meter Installation

Are you building a new home? Perhaps you’re a builder or an electrician who wants to arrange an electricity meter installation. Either way, we are here to help you get your electricity meter installed, relocated or removed.

New meter installations

Victoria

  • Contact an electrician
  • The electrician will need to email an Electrical Work Request (EWR) and a Certificate of Electrical Safety (CES) to [email protected]
  • In most instances, we will get in contact with you within 48 business hours of receiving the request.

In Victoria, new meter installations can take up 25 business days and is installed by your electricity distributor. These time frames do not apply where we do not have an agreement with you to install the meter, the site is not safe, accessible or ready for the meter installation, or installing the meter requires an interruption to another customer's supply.

To find out who your electricity distributor is click here

South Australia

  • Contact an electrician
  • The electrician will submit an online request to the South Australian Power Network (SAPN) and will need to select Lumo Energy as your retailer.
  • SAPN will notify us of your request for a new meter installation.
  • In most instances, we will get in contact with you within 48 business hours.

Where we have not been able to agree on a date with you, the new meter installation, will occur 6 business days from the date we are advised that the connection service (electricity supply) is in place.

These time frames do not apply where we do not have an agreement with you to install the meter, the site is not safe, accessible or ready for the meter installation, or installing the meter requires an interruption to another customer's supply.

To talk to us about installing a new electricity meter call 1800 370 727.

Altering an existing meter

Sometimes electricity and gas meters need to be altered or exchanged if you’ve made changes to your home. For example, if you’ve installed a pool, renovated your property, or added solar power you might need to upgrade or relocate your electricity or gas meter.

If you need a meter alteration, you’ll need to start by contacting an electrician for electricity or plumber for gas.

Where we have not been able to agree on a date with you, the new meter installation, will occur 15 business days from the date we are advised that the connection service (electricity supply) is in place.

This is dependent upon having an agreement with you to install the meter, the site being safe, accessible or ready for the meter installation, or installing the meter does not require an interruption to another customer's supply.

To make changes to your gas supply or meter, please make sure you have the details of your licenced gas plumber as well as the gas appliance changes.

To talk about altering an existing electricity or gas meter call us on 1800 931 689.