We are experiencing high traffic volumes to our contact centre. We apologise for the delay. If you are a Lumo customer you can view and access your bills and much more in MyAccount.

Sign up to MyAccount


MyAccount is the perfect place to organise your energy account 24/7.

Get your lights on for moving day and organise your energy in minutes

If you’re an existing customer you can organise your energy for your next move in MyAccount quickly and at a time that suits you.

Bills and communications in your inbox, not your letterbox

Login to MyAccount and take up eBilling to get your energy bills and communications delivered to your inbox. Take up eBilling and eCommunications in MyAccount

EvenPay® - same bill, different day. No surprises.

EvenPay® is a convenient payment plan that lets you make equal payments based on an estimate of your 12 month future energy use*. With flexible payment options EvenPay® puts you in control, just Imagine - no bill shock!

All your energy in one place

Make your life easier with all your energy in one place. Log in to your MyAccount and add another service in just a few quick clicks. Whether it's gas or electricity, we’ll handle the switch over so you can relax knowing your energy’s in good hands with Lumo.

So, what are you waiting for?

If you need any assistance with accessing MyAccount you can visit our Help Centre.

*EvenPay® is available to eligible Lumo Energy customers. Customers must have no debt at the time of signing up to EvenPay®. Full EvenPay® terms and conditions are available here. Red Energy Pty Ltd is the owner of the registered trademark EvenPay®. The Lumo Energy entities listed below are using the EvenPay®; trademark under licence from Red Energy Pty Ltd:

Lumo Energy Australia Pty Limited ABN 69 100 528 327
Lumo Energy (SA) Pty Limited ABN 60 114 356 697