When paying your bill you have choices

Lumo makes payments easy with no fees on debit or credit cards (VISA, Mastercard, AMEX).

Here to pay a bill? Look no further. Pay online now.


Ways to pay

Direct Debit – Automate your payments with direct debit. Setup Direct Debit
BPAY – Our BPAY biller code is 275602 and you’ll find your reference number on the second page of your bill.
Call 1300 115 866 – You have 24/7 access to our automated phone service.
EvenPay® – Forget your bills by paying equal amounts via direct debit weekly, fortnightly or monthly at no extra cost to you. Find out more or call 1300 115 866 to set it up.
Post us a cheque – Make your cheque payable to Lumo Energy, PO Box 4136, East Richmond, VIC 3121.
Pay in person at Australia Post – You can do this by cash, EFTPOS or cheque.
Centrepay – Arrange a regular payment through Centrelink. Call 1300 115 866.
HelpPay - Share, split or help pay a bill with no transaction fees with HelpPay.

Bills and communications in your inbox, not your letterbox

Login to MyAccount and take-up eBilling to get your energy bills and other communications delivered to your email inbox. Take up eBilling and eCommunications in MyAccount

Direct Debit

Direct Debit is a convenient way to pay your bills without any effort. We notify you in advance of how much is going to be debited from your account, so if you want to query it before it comes out you can. Take up Direct Debit in MyAccount

Bill Explainers

View our Bill Explainers for more information on your bills. Our new look bills  are simple to understand.

Concessions and rebates

Government Concessions and rebates are available to customers who meet the eligibility criteria.

You can see which concessions are available, apply for and update concessions in MyAccount. Check for concessions in MyAccount

Energy Bill Relief - 2023 & 2024

The Federal Government has announced an Energy Bill Relief Fund.

HelpPay

If you are looking after family members, splitting bills with housemates, or you need a bit of extra help with an energy bill, you can try HelpPay.

HelpPay turns your energy bill into a digital link that can be shared virtually on any digital and social platform, making it easier to ask for help from friends and family.

Money received to pay your energy bills is managed directly via BPAY. All money received towards an energy bill will only ever go towards paying that bill. Payments made towards Lumo Energy bills are transaction fee free.

Go to HelpPay.com.au for more information.

Payment difficulty assistance

Sometimes we find ourselves in unexpected financial situations. It may be an unexpected loss of income, an injury or a natural disaster like a flood or bushfire - whatever it is we are here to help you.

Find out more or call us for a discreet conversation today on 1300 115 866.