Get your lights on for moving day

Moving house? Lumo Energy has you covered, making the transition hassle-free before you even step through the door of your new home.

What’s involved in connecting gas and electricity when moving house?

Moving can be stressful, but setting up your energy with Lumo Energy is simple. After confirming your moving date, sign up for one of our Lumo plans online.

From timely connections to ongoing support, we're here every step of the way.

For New Customers

Are you a new customer? Lumo Energy offers plans tailored to your moving needs. Simply select your plan, provide your moving date, and sign up – it’s that easy!

Existing customers

Existing Lumo Energy customers enjoy the convenience of a seamless transition during their move. Once your moving date is locked in, just select your plan and advise us of your new address via MyAccount, or filling in our online contact us form. You can trust us to handle the logistics while you focus on making your new house a home.

Get your lights on for moving day

If you’re moving home in more than 1 business day, you can get your energy connected by joining us online in just a few minutes, or by calling 1300 115 866. Standard connection charges may apply.

Victorian customers get free standard moves, when signing up to Lumo on a residential plan, with no standard connection charges for electricity or gas. If you are an existing Lumo customer, we’ll also waive your standard disconnection charges when you move with us.^

Need an urgent connection?

We know life can be unpredictable. That’s why we offer urgent connections for gas and electricity when moving.

If you’re moving home in less than 1 business day, give us a call before 12pm and we’ll help get you connected.* While we strive to maintain standard charges, urgent connections may incur additional fees. When you call us, we’ll take you through all the details. Unfortunately, like all electricity companies, we can't get you connected on a Sunday or a public holiday.

Call 1300 115 866

*Connection available next business day when signing up by phone before 12pm for electricity only. Connection charges may apply to business day connections. Additional charges may apply for urgent requests.

^Includes standard connection or disconnection, a meter reading for electricity, fuse insert or removal for electricity and a meter reading for gas, when you switch to Lumo on a residential plan or continue on a Lumo residential plan at your new property and arrange for connection under the same account number. Excludes without limitation, any meter installation, pit and pole reconnection/disconnection, applying/removing locks and plugs for gas meters and truck visits. If you move out of your property and do not reconnect with Lumo, you will be charged a de-energisation fee. Offer may be withdrawn at any time.

Your guide to becoming a moving expert

Moving is stressful, let’s simplify it. Whether it’s just one person or three and a dog, there’s a lot to get through and usually not enough time to do it.

There is one way to make moving home simple and less stressful and that’s by staying organised. The following moving guide walks you through the moving process, week by week. Keeping you on track so you can continue to feel excited about your new home.

Before you start packing

Update your address details

  • The ATO, your bank and electricity provider will want to know where you’re going (just to name a few). Make sure you update your details where required.
  • If you have children that attend school or kindergarten, let them know your plans.
  • Change the delivery address on any subscriptions such as food delivery or magazines.
  • Update your phone apps such as UberEats or Google Maps (don’t have your dinner delivered to the wrong address).
  • Don’t forget the security alarm, you might need to re-configure it.
Expert Tip: Refer to our guide on who to notify when you move house.

Keep important documents safe

  • School records
  • Medical records and prescriptions
  • Driver’s license
  • Passports
  • Bank statements
  • Receipts of new appliances that are still under warranty
  • Lease agreements for the old and new homes
  • Any important communications
  • Documents and receipts relating to moving house
Expert Tip: Scan and save them on a hard drive or your computer for safe keeping.

Keep all your valuables together

  • If you can, put them in a safe. If not, ask a trusted friend or family member to keep them safe.
  • You could consider insuring these items for during and after you move.

Get rid of items you don’t use.

This is a good time to clean out your belongings. If you haven’t used something for a few months or worn an item of clothing in a year consider donating it, passing it on to someone or as a last resort, throw it out.

Organise packing materials

  • Save some money by going to local supermarkets, news agencies or department stores and ask if they have any spare cardboard boxes or newspaper etc
  • Stock up on packing materials like sticky tape and bubble wrap. Keep everything in a safe place, you wouldn’t want to lose them during your move.

It’s time to pack

Packing made easy

  • Create a dedicated packing zone in a room or area of your home. Make sure this zone is big enough and out of the way so you can continue living a relatively normal life until moving day.
  • Sort items from your home that you no longer want into three piles “Sell”,”Donate”, “Give Away”
  • Begin the packing process by labelling boxes according to the room they will be unpacked at your new home.
Expert Tip: Be sure to label boxes on the side, not the top incase you stack the boxes on top of each other. Refer to our guide on packing made easy.
  • Start with one room at a time and try not to move on until you complete each room. Make sure to put aside items you will use up until moving day.
  • Write a list of the essentials you will need for the first day in your new home.
  • Avoid pulling a muscle or having the contents break the bottom of your box. Packing heavy items (like kitchen appliances or cookbooks) in small boxes will make boxes easier to carry.
  • Flat pack books. If books are packed with their spines facing up or down the books may push through the bottom of the box all over the ground, or even worse - hurting your toes!

Pack a Moving Day essentials box

From the kitchen:
  • Plates, mugs, glasses and some utensils
  • Coffee, tea, sugar
  • Cleaning supplies - dishwashing liquid, bleach, air freshener, tea towels, paper towels and dish cloths
  • A microwave dish for heating up food
  • If you have a pet pack their bowls, food, toys and bedding
Prepare for the first night:
  • Pyjamas
  • Towels and toothbrushes
  • Clothes for the next day
  • Phone chargers
  • Toilet paper
  • Some toys (if you need to entertain kids)

Time to organise the essentials

  • Energy - It may surprise you how many people leave energy to the very last minute. Good news is, you can organise your energy a few weeks out from moving day. Try and get the essentials organised as soon as possible, you will be surprised what might come up last minute. Tick energy off the list, get it done now.
  • Internet - Find out what Internet options are available to you at your new home.
  • Water - Contact your local water company and let them know you are moving. Take the final read and note it down so when you receive a final bill you can check the water bill for the right final date. Your real estate agent might have done all this for you, so check with them first.
  • Keys - Gather all your keys around your home. Confirm a date and time to drop off the old keys and collect your new keys.


Depending on your situation, you may need to organise home and/or contents insurance. While you’re at it, consider insuring your belongings during the moving process. If you’re using a removalist, some include protection however be sure to read the fine print.

Do it yourself vs booking a removalist

You could move everything yourself, which can be a much cheaper option than hiring a removalist. You can hire a truck or a trailer to move your big, heavy furniture and use your car (or borrow a friends) to transport the rest. Don’t be surprised if you reach your daily step count quickly, with all those trips back and forth. The downside is, this option is very time consuming and you may need to rely on friends or family.

Prefer to leave it to the professionals? Hiring a removalist generally means everything is packed and loaded in a single trip. Plus, your belongings are protected with padding. Watching removalists loading a truck can look like a great game of tetris! Make sure you do your research before booking. Often removalists charge by the hour, so factor in travel time and traffic conditions to and from your home. Weekdays can be a cheaper option if you can take a day off work.

If you choose to book a removalist company, let them know of the following:
  • Gated communities: Does your community offer access to large trucks?
  • Stairs: Will the removalists have to carry items up stairs? If so, how many stairs?
  • Lifts: If you are moving to or from a home with lift access, you’ll need to confirm your moving date and book the lift with your building manager.

It’s the final countdown

Here is a list of the last minute tasks in the lead up to the move:
  • Don’t risk losing your furry family member, organise a pet sitter for the day. On moving day people will be coming in and out of your home and doors will be left open.
  • Organise moving day for the kids. If the kids are with you, pack some games or make moving fun by letting them manage your checklist. You could even get them a yellow hard hat, they’ll probably love it.
  • Eat or throw away any food that will go off.

Kitchen and laundry appliances

  • Wipe down the inside of the fridge including door seals.
  • Unplug the fridge and leave the door open.
  • If you plan to defrost the fridge for moving day, unplug it and keep the doors open until it’s nice and dry. Tape the door(s) shut on the morning of moving day. If you had to lay your fridge down during your move, be sure to leave it upright for at least 24 hours before you plug it in and start using it again.
  • Clean the washing machine, dryer and dishwasher according to the manufacturer's instructions.
  • Unplug the power cable from the wall.
  • Remove the pipes from outlets and drains.
  • Wipe down the appliance inside and out, leaving enough time for it to dry.
  • Place all pipes and loose items in a bag and then place inside the machine so you won’t lose anything. You can then tape the doors shut.
  • Wrap the cables and tape them to the machine.

Move with a clean conscience

With all your belongings packed up and ready to go, there is no better time to clean your old space ready for it’s new residents. As one door closes, another opens and it’s courtesy to leave your old home up to the standard you would be happy to walk into.

Whether you hire a professional cleaner or do the cleaning yourself, make sure you pay attention to the following areas in your home.

The final clean checklist:
  • Scuffs and marks on floors and walls
  • Stains, rips, tears and lumps on carpets
  • Window sills and glass
  • Mould and mildew on bathroom walls and ceilings
  • Mould, mildew and grease in the kitchen
  • Shower doors and rails
  • In and around crevices and cracks for toilets and bathtubs
  • Grease, stains, oil or sauces in or on the oven, stovetop
  • Extractor fans in the kitchen
  • Light fittings and other fixtures
  • Doors, door frames, and window sills
  • Cabinet doors (inside and out) as well as the racks inside

Let’s get moving

Moving day has arrived!

The day has arrived! Be sure to get an early start, you wouldn’t want to waste precious moving time:
  • Firstly, if you have kids or pets around you’ll need to get them organised.
  • Keep all your valuables safe by putting them straight in the boot of your car and locking it. That way you know where they are at all times.
  • Keep all your packing materials in one place so they are easy to get and to find.
  • Do a final walk through of every room to make sure it’s all clean and packed up.

To wrap it up

Stay organised to make your move is as stress-free as possible. Become a moving expert in no time, simply follow this guide to help plan each stage of your move to make your moving experience simple and easy.

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