Electricity and gas is essential to our lifestyle —it is connected to almost everything we do.
Electricity distributors and gas distributors are responsible for the quality and reliability of your energy supply.
Electricity distributors own and maintain the electricity poles and wires. Gas distributors own and maintain gas pipes in the street.
Lumo Energy is a 100% Australian owned energy retailer that provides hassle-free energy to small businesses and homes in Victoria and South Australia. When you receive a bill for the energy that you have used, that is from your retailer.
Lumo Energy complies with the National Energy Retail Law and the Rules which are governed by the Australian Energy Regulator. We also comply with the Energy Retail Code of Practice issued by the Essential Services Commission.
Victoria
We are required to place certain information on your bill, including information about greenhouse gas emissions. Electricity Industry Guideline No.13 is a guideline published by the Essential Services Commission detailing this requirement. For more information visit
If you want more information visit Essential Services Commission of Victoria
South Australia
For more information visit Australian Energy Regulator
South Australian Retailer Energy Productivity Scheme (REPS)
The Retailer Energy Productivity Scheme is a South Australian Government scheme, providing incentives for households and businesses to save energy.
The Retailer Energy Productivity Scheme gives access to low-cost energy efficiency products such as energy efficient lighting, ceiling insulation, hot water and air conditioner upgrades.
Lumo Energy appoints Ecovantage Pty Ltd to deliver these energy productivity activities. If you are interested in discussing how you can benefit from this scheme, you can contact Ecovantage directly on 1300 721 335 or at https://www.ecovantage.com.au/. Alternatively, you can also contact Lumo Energy on 1300 115 866.
For more information about the Retailer Energy Productivity Scheme, please visit the Essential Services Commission of South Australia website.
You may also find the Home Energy Self Audit information on the Government of South Australia’s website helpful. If you would like more information on how to reduce your energy bills, click here.
Essential Services Commission of Victoria
South Australian Department of Human Services (DHS)
Australian Energy Market Operator (AEMO)