Changes to prices
Plan changes take effect between 1 July and 1 August 2026
We know that with the rising cost of living, any change to your household budget is a big deal. At Lumo, we're committed to making energy easy to understand, so you can stay in control of your bills and your budget.
From helping you find our best plan for your home to providing extra support when you need it, we're here to help you navigate these updates as simply as possible.
We're here to help you get the most out of your energy. We regularly check to ensure you're on our most cost-effective plan. If we find a better offer for your home, we'll alert you on your bill and via the Lumo Energy App or MyAccount.
We typically review our prices every year in line with movements in our costs of supplying energy to you.
A breakdown of what makes up your rates:
Energy retailers incur costs when they purchase electricity and gas from generators and producers to retail it to customers
The costs of transporting electricity and gas to your house. These costs include the cost of building, maintaining and operating the natural gas pipelines and electricity poles and wires that transport energy to your home or business
Environmental costs are incurred by energy retailers to comply with government programs designed to provide incentives for energy efficiency and to support the development of renewable electricity.
Your electricity and gas prices include retail operating costs, including managing billing and payments and for the full range of customer services we provide, and a retail margin.
Depending on your location and agreement type, changes generally take effect on either 1 July 2026 or 1 August 2026. To confirm when your changes take place, please refer to the letter or email we sent you.
For customers on a standard retail contract: Your prices will only change once a year for electricity, unless stipulated otherwise by the regulations. This usually occurs on 1 July each year.
For customers on a market retail contract: Your electricity prices will change once a year, unless otherwise permitted by regulations. Typically, an increase to your prices will occur once every 12 months on a date in July (or 1 August for market contracts in Victoria). Decreases to your pricing can occur any time and we will give you written notice as soon as practicable.
Please see the table below for applicable price change dates.
| Energy Contract | Location | Price Change Date |
|---|---|---|
| Standard retail contract | Victoria & South Australia | 1 July 2026 |
| Market retail contract | South Australia | 1 July 2026 |
| Market retail contract | Victoria | 1 August 2026 |
The Default Market Offer is a maximum electricity price that retailers can charge customers on standard retail contracts and is set by the Australian Energy Regulator. The Default Market Offer acts as a comparison price for customers who are on a market retail offer.
You can find the Default Market Offer for 2026-2027 here.
For more information on the Australian Energy Regulator and the Default Market Offer please visit the AER website.
The Victorian Default Offer (VDO) is set annually by the Essential Services Commission and regulates standing offer prices for electricity in Victoria sold to domestic (residential) and small business customers on a standard retail contract.
For most customers who are on a market retail contract, the Victorian Default Offer acts as a comparison price. Energy retailers must compare their electricity offers to the Victorian Default Offer prices when advertising.
You can find the Victorian Default Offer for 2026-2027 here.
For more information on the Essential Services Commission and the Victorian Default Offer please visit here.
No. There are no changes to concession entitlements.
Starting 1 July 2026, eligible South Australian residential households with a smart meter can opt-in to our new Solar Sharer Offer (SSO) plan, taking advantage of the abundant solar energy flowing into the grid during peak daylight hours. This plan offers 3 hours of free primary load electricity usage every single day between 12pm and 3pm (up to a 24kWh daily cap). Supply and controlled load charges still apply during the free usage period.
Making your energy updates easyWe’re updating our plans in South Australia to align with new consumer protections. Starting 1 July 2026, these changes will make your energy agreement more transparent and predictable. The best part is, you don’t need to do a thing.
Because these rules can vary depending on where you live or what plan you are on, we’ve broken down the key updates below.
Locked-in discounts
Stable pricing you can plan for
Fairer fees, extra support
We're helping Victorians make the most of solar energy flowing back into the grid. Some customers are moving to a new rate structure to access lower prices during the day - even if they don't have solar panels.
If your recent price change notice mentions a 'Smart Rate,' click below to see how these daytime savings work for you.
We regularly check your usage to see if you could save more on a different plan. The fastest way to see and switch to a better offer is by using our digital tools - no need to call us.
Log into the Lumo Energy App or MyAccount. If a better offer is available for you, a notification will be waiting on your dashboard.
Download the Lumo Energy App today
Or log into MyAccount
Step 2: Accept your offerSimply follow the prompts on your screen to accept the new offer instantly.
Once you've logged in, you can also use the app or MyAccount to:
Your bill will also tell you if you're on our best offer. If a different plan is available for you, we'll clearly highlight a 'Better Offer' message right on the front page.
Need help finding it? Take a look at our online bill explainers to see exactly what your bill looks like and where to look:
Electricity Bill ExplainerWe know that everyone's situation is different. Whether you're facing a temporary hurdle or need a more long-term plan to stay on top of your bills, we're here to help you find a solution that works.
If you need further assistance please call us on 1300 115 866
Monday to Friday 8.00am to 8:00pm and Saturday 8.00am to 5:00pm (AEST/AEDT)
Or to make an online enquiry click here.
A market retail contract contains minimum terms and conditions as well as other specific terms and conditions relevant to your offer, such as pricing, benefits and duration of contract. This contract has different terms and conditions to a standard retail contract.
A standard retail contract contains a set of regulated terms and conditions. Our electricity pricing under a standard retail contract must be no higher than the Default Market Offer in SA and equal to the Victorian Default Offer in VIC. This contract has different terms and conditions to a market retail contract.
We will notify you in writing in advance of any change to your energy prices. You will receive an email or letter, depending on your communication preferences.
We typically review our prices every year in line with movements in our costs of supplying energy to you.
Energy retailers incur costs when they purchase electricity and gas from generators and producers to retail it to customers.
Network CostsNetwork costs are the costs of transporting electricity and gas to your house. These costs include the cost of building, maintaining and operating the natural gas pipelines and electricity poles and wires that transport energy to your home or business.
Environmental CostsEnvironmental costs are incurred by energy retailers to comply with government programs designed to provide incentives for energy efficiency and to support the development of renewable electricity.
Retail Operating Costs and MarginYour electricity and gas prices include retail operating costs, including managing billing and payments and for the full range of customer services we provide, and a retail margin.
We will notify you in writing in advance of any changes to your solar feed-in tariffs.
For solar customers, using more of your own energy during the day can help maximise savings, as feed-in rates have decreased.
Yes, you can monitor your usage and manage your account by downloading our Lumo Energy App.
Lumo offers a range of options to assist customers who are facing payment difficulties. See here for our assistance options.