MyAccount Help Centre

I need help logging into MyAccount

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I'm locked out of MyAccount

If you're locked out of MyAccount, we'll send you a link to unlock your account.

  1. Click Unlock MyAccount below
  2. Enter your login email address
  3. Click "Send Link to Unlock"
  4. Open the email and click the Unlock Account link
  5. Once your account is unlocked, click Back to Login to try the login again.

Unlock MyAccount

I've forgotten my login email address

If you've forgotten your email address, please contact us for assistance.

Login to MyAccount

I've forgotten my password

If you log in with your Facebook, Google, Microsoft or Apple account you'll need to follow their password reset instructions before attempting to access MyAccount again.

If you log in with an email address and password you can easily reset your password or we can send you a code to log in with instead, it's your choice.

Logging in with a code
  1. Click Login to MyAccount below and enter your login email address
  2. Click Next
  3. Click "Forgot Password? Login with a code"
  4. Click Send Code
  5. Enter the 6 digit code we sent to your login email address
  6. Click Login
  7. Once you're logged in, go to My Details -> Update Password to reset your login password

Login to MyAccount

Resetting your password

If you've forgotten your password or just want to reset it without logging in:

  1. Click Reset your password below
  2. Enter your login email address
  3. Click "Send Link to Reset"
  4. Check your email and click the Reset Password link
  5. Enter and confirm your new password*
  6. Click Reset Password
  7. Once your password is reset, you will be logged in to MyAccount.

* Your password must be at least 8 characters and contain a lowercase letter, uppercase letter and a number. It cannot include part of your email or first name. It cannot be any of your last 4 passwords.

Reset your password

How do I reset my password?

If you log in with your Facebook, Google, Microsoft or Apple account you'll need to follow their password reset instructions before attempting to access MyAccount again.

If you log in with an email address and password and you've forgotten your password, or just want to reset it without logging in:

  1. Click Reset your password below
  2. Enter your login email address
  3. Click "Send Link to Reset"
  4. Check your email and click the Reset Password link
  5. Enter and confirm your new password*
  6. Click Reset Password
  7. Once your password is reset, you will be logged in to MyAccount.

* Your password must be at least 8 characters and contain a lowercase letter, uppercase letter and a number. It cannot include part of your email or first name. It cannot be any of your last 4 passwords.

Reset your password

What does login with a code mean?

If you log in with an email address and password and have forgotten your password, we can send you a one-time code to use instead. Once you've logged in, you can change your MyAccount password.

  1. Click Login to MyAccount below and enter your login email address
  2. Click Next
  3. Click "Forgot Password? Login with a code"
  4. Click Send Code
  5. Enter the 6 digit code we sent to your login email address
  6. Click Login
  7. Once you're logged in, go to My Details -> Update Password to reset your login password

Login to MyAccount

I'm seeing code 23

Your MyAccount registration is not complete or activated.

To complete your registration, find and open the email we sent to you with the subject Activate MyAccount Profile and click the activation link provided.

- If it's been less than 7 days since you registered and you can't access the email with the activation link please contact us to have the email resent. Alternatively you can register with a different email address.

- If it has been more than 7 days the activation link we sent you would have expired and you will need to register to MyAccount again.

Can't find what you’re looking for?

If you can’t find what you’re looking for or you’re locked out of MyAccount please get in touch with us.

Chat to us on Facebook Messenger
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Give us a call on 1300 714 563
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Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.

Our contact centre operates Monday to Friday 8.00am to 8:00pm and Saturday 8.00am to 5:00pm and excluding public holidays. Facebook chat is available Monday to Friday 8.00am to 6:00pm. All hours are AEST/AEDT