Estimated and Self Meter Reads

We try our best to ensure that the bill you receive is as accurate as possible, however, if we are unable to access your electricity and/or gas meter, we may provide you with a bill which is based on your estimated energy consumption. Estimated bills are typically based on your previous consumption, taking into account the time of year and general consumption trends.

Submitting your own meter reading

If you receive an estimated bill you may request your bill be adjusted by submitting a self reading. You can do this by:

  • Phone - Call us on 1300 926 153 and our friendly customer solutions consultants will guide you through the process of how to read and submit your meter reading. This will only take a couple of minutes.
  • Email - Send a photograph of your meter which shows the meter number and current reading to to us and we’ll do the rest.

We will accept your self meter read where:

  • The self read was submitted before the due date on your bill.
  • Based on the information you provided, we believe your self meter read is reasonably likely to be correct.
  • If you have provided a photograph of your meter, that photograph is time stamped and shows the meter number along with the reading.

How do I read my electricity meter?

Digital Meters

If you have a digital meter, simply record the numbers on your meter from left to right, ignoring the final number. In the example below the reading is 2518.

meter reading

Dial Meters

If you have a dial meter, ignore the dials labelled 1/10 and 1/100, these are check dials.

Record the number for each dial from left to right. If a pointer falls anywhere between two numbers, always record the lower number.

gas meter

In the example above the reading is 8028.

How do I read my gas meter?

Metric Meters

If you have a metric meter, simply record the numbers on your meter from left to right. In the example below the reading is simply 2932.  

meter reading

Dial (imperial) Meters

If you have a dial (imperial) meter, record the number for each dial, reading from left to right. If a pointer falls anywhere between two numbers, always record the lower number. In the example below the reading is 3032.

meter reading

What are my options if self meter reading is rejected?

If you submit a self meter read which is outside of the outlined requirements, we will notify you in writing, providing specific reasons as to why this has happened.

If you are not satisfied or wish to dispute the decision to reject your self meter read, you may lodge a complaint which will be dealt with in line with our Complaint and Dispute Resolution Policy.