If we can’t get an actual read for your meter, we may issue you an estimated bill. Estimated bills can be based on your previous consumption, seasonality and/or general consumption in your area.
Depending on the type of meter at your property, it may need to be read in person. One of the main reasons for estimated bills is access issues. The specific reason for your estimated read can be found on the second page of your bill. You are required to provide access at least once every 12 months, and we will work with you to arrange this.
To ensure there is clear and safe access to your meter, you should:
You can find out when your meter is next due to be read on the second page of your bill. If special instructions are required to access your meter or you would like to arrange for a special read, please contact us.
If you receive an estimated bill you may request your bill be adjusted by submitting a self reading. You can do this by:
If you have a digital meter, simply record the numbers on your meter from left to right, ignoring the final number. In the example below the reading is 2518.
If you have a dial meter, ignore the dials labelled 1/10 and 1/100, these are check dials.
Record the number for each dial from left to right. If a pointer falls anywhere between two numbers, always record the lower number.
In the example above the reading is 8028.
If you have a metric meter, simply record the numbers on your meter from left to right. In the example below the reading is simply 2932.
If you have a dial (imperial) meter, record the number for each dial, reading from left to right. If a pointer falls anywhere between two numbers, always record the lower number. In the example below the reading is 3032.
If you submit a self meter read which is outside of the outlined requirements, we will notify you in writing, providing specific reasons as to why this has happened.