Payment Difficulty

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If your financial situation has changed and you think you may come across some difficulty paying your energy bills or you just want to make budgeting a little easier, we have a few options for you:

  • Payment plans tailored to suit your situation
  • Payment extensions
  • Payments via Centrelink’s facility known as Centrepay

If you’d prefer to make more predictable payments you can work with our consultants to create a personalised arrangement to pay for your usage. By the end of the call, you’ll know exactly how much you’re going to pay and when, it’s that simple.

If you’d like to talk about your options, call us on 1300 115 866.


We want to support our customers who may be experiencing financial difficulties from the impact of COVID-19. We are regularly monitoring the situation and our Customer Care team is ready to help with the best options that are available for you.

Government and Non-Government assistance

Concessions and rebates are available to help lower the cost of your energy bill. To find out more and see if you’re eligible for government support, select your state below:

Help reducing your bills

Energy saving tips are useful, especially when they can help you save money and our planet at the same time. To help cut down your bills, we have put together some energy saving tips – a few small changes to your every-day energy usage could make a big difference.

A helping hand

Financial counselling is a phone call away. Our friendly consultants can provide you with information on independent financial counsellors who can help get you back on track, you can call 1800 989 321 to chat or visit

Hardship policy

Further information is available in our Hardship Policy below:

Family Violence Policy

If you are experiencing family violence, please download our policy below.

You can contact 1800 Respect for professional support. Call 1800 737 732 (avail 24/7) or visit

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