Disconnecting your electricity and gas is simple, quick, and hassle-free. Sign into MyAccount and you’ll be done in minutes.
Follow the steps below to move home or organise the disconnection of your electricity and gas online.
Disconnect your existing property and connect a new address:
- Log into MyAccount
- Select ‘Move home’ in the menu
- Choose ‘Yes’ under ‘Do you need to disconnect an existing service?’
- Complete and submit the form.
You can also organise and manage a connection, along with a disconnection of your services using the Lumo Energy Mobile app. Download it today and take control.
If your existing property is not with Lumo Energy then you will need to disconnect your services by contacting your retailer.
If you can’t provide at least one business day’s notice, then your move is considered urgent. You will need to call 1300 115 866 before 12pm Monday to Saturday, so we can help you arrange a same day connection. Please note that disconnections are not available on weekends or public holidays and fees may apply. Urgent connection fees and disconnection fees may apply.
You can arrange to have your electricity or gas disconnected by:
- Log into MyAccount
- Select ‘Move out’ in the menu
- Complete and submit the form
Please note that disconnections are not available on weekends or public holidays and fees may apply.
Talk to us to cancel your account or connection/disconnection
If you need to discuss a requested connection or disconnection or just joined Lumo and need to cancel, call 1300 115 866 and our friendly team will help you.
What you have access to, just by being a Lumo Energy customer
- Award winning customer service
- An Australian owned company
- A mobile app, making managing energy easy
Learn more about Lumo Energy.