Energy Agreement Updates (South Australia)

Making your energy updates easy

There are updates to the National Energy Retail Rules that affect your energy plan. For our customers in South Australia, these updated consumer protections take effect from 1 July 2026 and are designed to give you more transparency and certainty over your energy costs.

The best part? You don’t need to do a thing, and we’ve made sure our focus remains on giving you more certainty and support.

Locked-in discounts

Under these new rules, how your discounts are applied have changed. If your plan includes an Early Bird™ Discount, it will now be applied to every bill. This ensures you always receive the benefit of your discount, providing you with more certainty over your energy costs.

Fairer fees, extra support

To reflect new consumer protections, we will continue to restrict all fees to reflect reasonable estimates of the costs incurred by us, as well as prohibit account establishment fees, de-energisation and re-energisation fees and special metering fees that are not network charges.

As is our current practice, we will not charge hardship customers, and customers experiencing payment difficulty or family violence any fees other than network charges.

Stable pricing you can plan for

Any increases to your rates, or decreases to your solar feed-in tariff will now only occur once every 12 months. We’ll always provide you with written notice. This gives you more certainty over your energy costs, though pricing may still be adjusted if the adjustment is a direct result of a tariff reassignment by your distributor.

Manage your energy on the go

The Lumo Energy App is the easiest way to stay in control of your energy. You can view your current rates, track your daily usage in dollars and cents, or make a payment - all from the palm of your hand.

Download the Lumo Energy App today to stay in control, or log into MyAccount.