In December 2017, new metering rules came into effect in South Australia. Energy distributors were no longer responsible for maintaining meters and energy retailers took over. This means if you need a meter installed or have to replace your old one, Lumo can take care of you - call us on 1800 931 689 to get started.
If you already have a smart meter, our partnered metering service providers will be responsible for its testing, maintenance and security.
Basic meters are usually manually read every three months.
Smart meters automatically track your energy usage every 30 minutes and will send your read to Lumo, if you have the communications turned on.
Some other benefits of smart meters are...
In the past, if a meter reader tried to access your meter and failed (maybe because of a locked gate or dog) your reads were estimated. Having a smart meter puts a stop to this, because your meter records your usage and sends it through automatically.
Now that you no longer have to wait months for a meter reading, you have the option of monthly billing. This can be a great way to budget and manage your finances.
Smart meters allow us to connect and disconnect your electricity remotely. This comes at a much cheaper cost than having a person visit your property.
In South Australia, if your basic meter needs replacing or you need a meter installed, it will automatically change to a smart meter. Your distributor will let you know when your meter is too old and needs replacing.
The technology in your meter that allows for reads to be sent to your energy company can be turned off. Keep in mind, doing this would mean a technician will have to read your meter manually. The cost of the technician visiting your property will be added as an extra charge on your electricity account.