Citipower
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Citipower. All fees include GST and are valid from 1 July 2026.
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Citipower. All fees include GST and are valid from 1 July 2026.
| Description | Business Hours | After Hours |
|---|---|---|
| New connections responsible for metering | ||
| Single Phase | $754.14 | $910.66 |
| Multi Phase DC | $901.36 | $1,071.20 |
| Multi Phase CT | $3,769.49 | $5,059.65 |
| New connections not responsible for metering | ||
| Single phase | $725.35 | $873.77 |
| Multi phase DC | $872.54 | $1,034.30 |
| Multi phase CT | $3,217.98 | $3,984.49 |
| All Other Charges | ||
| Meter/NMI/site investigation | $510.44 | $635.77 |
| Manual de-energisation | $51.95 | N/A |
| Manual Re-energisation (incl. customer transfer) | $51.19 | N/A |
| Manual Re-energisation (same day) | $65.75 | N/A |
| Isolation of supply or reconnection, excluding HV (single) | $453.60 | $631.61 |
| Isolation of supply and reconnection after isolation, excluding HV (same day) | $834.50 | N/A |
| Standard alteration | $783.83 | $1,091.46 |
| Complex alteration | $974.23 | $1,356.59 |
| Failed field visit (complex tasks) | $488.40 | $615.20 |
| Failed field visit (simple tasks) | $42.09 | N/A |
| Ancillary Services Related to Metering | ||
| Meter accuracy test | $588.95 | $736.38 |
| Meter accuracy test - additional meters | $314.20 | N/A |
| Remote meter reconfiguration | $78.23 | N/A |
| Special reading | $42.09 | N/A |
| Basic or manually-read interval meter | $42.09 | N/A |
| Remote Re-energisation | $0.00 | N/A |
| Remote Re-energisation (same day) | $0.00 | N/A |
| Special reading (Remote) | $0.00 | N/A |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Jemena. All fees include GST and are valid from 1 July 2026.
| Description | Business Hours | After Hours |
|---|---|---|
| Connection services | ||
| Basic single-phase connection* | $898.44 | $1,318.24 |
| Basic three-phase connection* | $1,187.75 | $1,607.55 |
| Ancillary network services | ||
| Temporary single-phase connection* | $853.44 | $1,273.24 |
| Temporary three-phase connection* | $908.53 | $1,328.34 |
| Field-based energisation (fuse insert) | $70.79 | $123.57 |
| Field-based de-energisation (fuse removal) | $101.52 | $101.52 |
| Disconnection (temporary) requiring a service vehicle | $563.35 | $902.80 |
| Reconnection requiring a service vehicle | $653.82 | $1,054.99 |
| Basic connection upgrade (single-phase to three-phase)* | $1,155.76 | $1,575.56 |
| Replacement of overhead basic connection (single-phase)* | $853.44 | $1,273.24 |
| Replacement of overhead basic connection (three-phase)* | $913.30 | $1,333.11 |
| Enhanced Connection Operation and Maintenance - $/unit | $17.95 | N/A |
| Auxiliary metering services | ||
| Remote special meter read | $0.00 | N/A |
| Remote energisation | $0.00 | N/A |
| Remote de-energisation | $0.00 | N/A |
| Remote meter re-configuration | $70.20 | N/A |
| Meter alteration (or relocation) | $719.63 | $1,120.80 |
| Field-based special meter reads | $68.22 | N/A |
| Meter test of types 5, 6 and AMI smart metering installations (No charge for additional meters) | $735.34 | $998.33 |
| Type 7 metering (meter data service) - $/light/annum | $0.00 | N/A |
| Non-contestable unmetered load (notional metering) - $/unmetered installation/annum | $0.00 | N/A |
| Wasted Site Attendance | ||
| Waste attendance – site visit (1),(2) | $719.63 | $1,120.80 |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Powercor. All fees include GST and are valid from 1 July 2026.
| Description | Business Hours | After Hours |
|---|---|---|
| New connections responsible for metering | ||
| New connections responsible for metering single phase | $758.92 | $923.81 |
| New connections responsible for metering multi phase DC | $939.91 | $1,120.37 |
| New connections responsible for metering multi phase CT | $3,680.14 | $4,957.32 |
| New connections not responsible for metering | ||
| New connections not responsible for metering single phase | $709.84 | $861.23 |
| New connections not responsible for metering multi phase DC | $890.81 | $1,057.77 |
| New connections not responsible for metering multi phase CT | $3,147.51 | $3,878.25 |
| All other charges | ||
| Meter/NMI/site investigation | $574.67 | $715.03 |
| Manual de-energisation | $80.60 | N/A |
| Manual re-energisation (incl. customer transfer) | $75.83 | N/A |
| Manual re-energisation (same day) | $123.55 | N/A |
| Isolation of supply or reconnection, excluding HV (single) | $527.13 | $728.63 |
| Isolation of supply and reconnection after isolation, excluding HV (same day) | $969.82 | N/A |
| Standard alteration | $910.93 | $1,259.08 |
| Complex alteration | $1,132.18 | $1,564.93 |
| Failed field visit (complex tasks) | $498.07 | $625.05 |
| Failed field visit (simple tasks) | $66.57 | N/A |
| Ancillary services related to metering | ||
| Meter accuracy test | $662.22 | $826.78 |
| Meter accuracy test - additional meters | $310.66 | N/A |
| Remote meter reconfiguration | $78.91 | N/A |
| Special reading | $66.57 | N/A |
| Basic or manually-read interval meter | $66.57 | N/A |
| Remote Re-energisation | $0.00 | N/A |
| Remote Re-energisation (same day) | $0.00 | N/A |
| Special reading (Remote) | $0.00 | N/A |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, United Energy. All fees include GST and are valid from 1 July 2026.
| Description | Business Hours | After Hours |
|---|---|---|
| UE is Responsible Person | ||
| Single phase single element | $750.59 | $1,174.83 |
| Single phase two element (off peak) | $750.59 | $1,174.83 |
| Three phase direct connected | $2,605.37 | $4,078.02 |
| UE is not Responsible Person | ||
| Single phase single element | $696.54 | $1,174.83 |
| Single phase two element (off peak) | $696.54 | $1,174.83 |
| Three phase direct connected | $2,377.41 | $4,078.02 |
| All other charges | ||
| Meter/NMI/site investigation | $397.12 | $694.95 |
| Manual de-energisation | $71.04 | N/A |
| Manual re-energisation (incl. customer transfer) | $71.04 | $124.33 |
| Manual re-energisation (same day) | $107.07 | N/A |
| Isolation of supply or reconnection, excluding HV (single) | $455.75 | $797.57 |
| "Isolation of supply and reconnection after isolation, excluding HV (same day) | ||
| " | $838.49 | N/A |
| Standard alteration | $787.55 | $1,378.22 |
| Complex alteration | $978.86 | $1,712.99 |
| Installation of possum guards | $517.61 | N/A |
| Failed field visit (complex tasks) | $442.08 | $773.63 |
| Failed field visit (simple tasks) | $33.36 | N/A |
| Ancillary services related to metering | ||
| Meter accuracy test | $397.12 | $694.95 |
| Meter accuracy test - additional meters | $190.55 | N/A |
| Remote meter reconfiguration | $94.71 | N/A |
| Special reading | $33.36 | N/A |
| Remote Re-energisation | $0.00 | N/A |
| Remote Re-energisation (same day) | $0.00 | N/A |
| Special reading (Remote) | $0.00 | N/A |
| Remote De-energisation | $0.00 | N/A |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, AusNet Services. All fees include GST and are valid from 1 July 2026.
| Description | Business Hours | After Hours |
|---|---|---|
| Field Officer Visits | ||
| Field Officer Visits / Re-Energisation / De-Energisation | $52.00 | $91.03 |
| Remote Services | ||
| Remote Re-energisation - Any Time | $0.00 | N/A |
| Remote De-energisation - Any Time | $0.00 | N/A |
| Remote Meter Re-configuration | $22.58 | N/A |
| Remote Special Read | $0.00 | N/A |
| New connections responsible for metering, customers< 100amps | ||
| Single Phase Overhead | $919.71 | $1,608.04 |
| Install 95mm overhead service from LVABC | $1,024.31 | $1,792.55 |
| Single Phase Underground | $469.82 | $822.20 |
| Multi Phase Overhead—Direct Connected Meter | $989.76 | $1,732.07 |
| Multi Phase Overhead—CT Connected Meter | $1,799.17 | $3,148.54 |
| Multi Phase Underground—Direct Connected Meter | $709.86 | $1,242.25 |
| Multi Phase Underground—CT Connected Meter | $1,519.28 | $2,658.72 |
| Temporary Overhead Supply—Coincident Disconnection (Truck visit) | $918.87 | $1,608.04 |
| Single Phase with Group Metering Inspection | $793.60 | $1,388.78 |
| Multi Phase Connection with Group Metering Inspection | $1,033.63 | $2,658.72 |
| New connections not responsible for metering, customers< 100amps | ||
| Single Phase Overhead | $919.71 | $1,608.04 |
| Install 95mm overhead service from LVABC | $1,024.31 | $1,792.55 |
| Single Phase Underground | $469.82 | $822.20 |
| Multi Phase Overhead—Direct Connected Meter | $989.76 | $1,732.07 |
| Multi Phase Overhead—CT Connected Meter | $1,799.17 | $3,148.54 |
| Multi Phase Underground—Direct Connected Meter | $709.86 | $1,242.25 |
| Multi Phase Underground—CT Connected Meter | $1,519.28 | $2,658.72 |
| Temporary Overhead Supply—Coincident Disconnection (Truck visit) | $918.87 | $1,608.04 |
| Single Phase with Group Metering Inspection | $793.60 | $1,388.78 |
| Multi Phase Connection with Group Metering Inspection | $1,033.63 | $2,658.72 |
| Service truck visits | ||
| Service Truck - Disconnect / Reconnect at pole or pit | $812.08 | $1,421.12 |
| Wasted Truck Visit - customer not ready for their requested works | $439.93 | QUOTE |
| Truck Appointment - Disconnect / Reconnect or Inspection | N/A | QUOTE |
| Meter equipment tests | ||
| Single Phase | $465.69 | N/A |
| Single Phase (each additional meter) | $107.38 | N/A |
| Multi Phase | $465.69 | N/A |
| Multi Phase (each additional meter) | $107.38 | N/A |
| Small Generator Installations (including PV) | ||
| Pre Approval of PV and small generator installation 4.6kW to 15kW | $486.78 | N/A |
| Pre Approval of PV and small generator installation 15kW to 30kW | $486.78 | N/A |
| Meter Exchange for PV and small generator installation | QUOTE | N/A |
| Other | ||
| Priority re-energisation | $52.69 | |
| Manual meter reading | $52.00 |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, Australian Gas Networks. All fees include GST and are valid from 1 July 2026.
| Description | Fee |
|---|---|
| Attach Locks/Plugs to Meter for Debt | $97.90 |
| Disconnect service in street for debt – requiring excavation | $920.70 |
| Incomplete Meter Fix Request | $125.40 |
| Attend meter fix after faults rectified | $139.70 |
| Meter Refix | $139.70 |
| Meter Remove | $139.70 |
| Service Pipe Removal | $128.70 |
| Service Abolishment - Residential | $268.40 |
| High account investigations – commercial / industrial / other & domestic | $294.80 |
| Meter Turn-On | $114.40 |
| No access (gas meter) | $94.60 |
| Cross Meter Investigations | $139.70 |
| Remove Locks/Plugs to Meter for Debt | $114.40 |
| Reconnect Service in Street after payment | $920.70 |
| Same Day premium charge* | $300.30 |
| Alter meter position | QUOTE |
| Relocate Service pipe | QUOTE |
| Upgrade Service Request | QUOTE |
| Upgrade Meter Size Request | QUOTE |
| Downgrade Meter Size Request | QUOTE |
| Pressure Change Request | QUOTE |
| Other | QUOTE |
| Meter Fix | $0.00 |
| Standard Connection Charge | $2,458.50 |
| Gas Service Line | QUOTE |
| Special | |
| Special Final Read - Metro | $12.54 |
| Special Reference Read - Metro | $12.54 |
| Special Transfer Read - Metro | $12.54 |
| Appointment for Special Read - Metro (AM/PM) | $36.30 |
| Special Final Read - Non-Metro | $12.54 |
| Special Reference Read - Non-Metro | $12.54 |
| Special Transfer Read - Non-Metro | $12.54 |
| Appointment for Special Read - Non-Metro (AM/PM) | $36.30 |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, AusNet Services. All fees include GST and are valid from 1 July 2026.
| Description | Fee |
|---|---|
| Meter & Gas Installation Test, accuracy within Code | $235.99 |
| Disconnection – locks & plugs at the meter installation | $78.66 |
| Reconnection – following insertion of locks &plugs at the meter installation | $78.66 |
| Special Read – final read | $8.58 |
| Special Read – reference read | $8.58 |
| Special Read – account investigation | $8.58 |
| Special Read – customer transfer | $8.58 |
| Special Read – disconnection | $8.58 |
| Non Reference Services charged at Recoverable Rates | |
| Meter fix or meter reinstallation | $173.33 |
| Standard Connection Charge | $2,294.60 |
| Provision of Service Pipe ($/m) | QUOTE |
| Provision of Service Pipe (Cost per hour) | QUOTE |
| Disconnection – meter removal | $270.39 |
| Disconnection – excavate & shut service tee | QUOTE |
| Disconnection – illegal use, excavate & shut service tee | QUOTE |
| Reconnection – following meter removal | $78.66 |
| Reconnection – following excavation & shut service tee | QUOTE |
| Excess Service Charge - Customer Contribution | QUOTE |
| Alter Meter Position (Meter Removal plus Reconnection, Single Visit) | $1,231.03 |
| Mains Extension | QUOTE |
| Meter Security and Protection | QUOTE |
| Tracing Of Fitting Lines | QUOTE |
| Detailed retake and test downstream of meter | QUOTE |
| Upgrade Service Size | QUOTE |
| Upgrade Meter Size | QUOTE |
| Remove and Consolidate Fittings | QUOTE |
| Non Reference Services charged at Fixed Rates | |
| Disconnection – meter removal | $270.39 |
| Upgrade Meter Size – U10 | $596.02 |
| Upgrade Meter Size – AL 425 | $2,531.51 |
The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, Multinet. All fees include GST and are valid from 1 July 2026.
| Description | Fee |
|---|---|
| Meter Turn On / or Reconnect | $59.40 |
| Meter Removal - Various | $85.80 |
| Meter Investigation – High Account Investigation | $201.30 |
| Meter Disconnection – Use of locks & plugs | $70.40 |
| Special Meter Read | $9.13 |
| Service Visit - Short | $66.00 |
| Service Visit – Long (hourly rate) | $135.30 |
| Meter Disconnection – excavating & shutting service fee | $935.00 |
| Request for Meter Upgrade - Small | $459.80 |
| Request for Meter Upgrade - Large | $1,491.60 |
| Regulator Upgrade | $148.50 |
| Meter Investigation - NATA Test, accuracy within Code | $935.00 |
| Meter Turn On / or Reconnect (AH 4pm-8pm) | $194.70 |
| Standard Connection Charge | $3,032.70 |
| Service Line Disconnection | $182.60 |
| Gippsland Service Line Disconnection | $182.60 |
| Installation of a second service valve in a pit and disconnect gas supply – paved (without traffic Mgt) | $4,516.60 |
| Installation of a second service valve in a pit and disconnect gas supply – paved (with traffic Mgt) | $5,595.70 |
| Installation of a second service valve in a pit and disconnect gas supply – unpaved (without traffic Mgt) | $2,143.90 |
| Installation of a second service valve in a pit and disconnect gas supply – unpaved (with traffic Mgt) | $2,953.50 |
| Gippsland | |
| Gippsland Meter Turn On / or Reconnect | $59.40 |
| Gippsland Meter Removal-Various | $85.80 |
| Gippsland Meter Investigation-High Account Investigation | $201.30 |
| Gippsland Meter Disconnection-Use of Locks & Plugs | $70.40 |
| Gippsland Special Meter Read | $9.13 |
| Gippsland Service Visit Short | $89.10 |
| Gippsland Service Visit Long (Hourly Rate) | $180.40 |
| Gippsland Meter Disconnection-Excavating and Shutting Service Fee | $1,244.10 |
| Gippsland Request for Meter Upgrade - Small | $459.80 |
| Gippsland Request for Meter Upgrade - Large | $1,491.60 |
| Gippsland Regulator Upgrade | $196.90 |
| Gippsland Meter Investigation - NATA Test, accuracy within Code | $1,244.10 |
| Gippsland Meter Turn On/Reconnect (AH 4pm-8pm) | $258.50 |
| Other | |
| Capital Recovery (Excess services and other related asset related) | QUOTE |
| Expense Recovery (Meter Alter Position (WAFs) | QUOTE |
| Recoverable Works (Damages) | QUOTE |
| Major Gas Alterations : Customer Contributions | QUOTE |
| Minor Gas Alterations: 3rd Party Requests | QUOTE |