Fee schedule – Victoria

Electricity

Citipower

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Citipower. All fees include GST and are valid from 1 July, 2024.

Description Business Hours After Hours
New connections responsible for metering 
Single Phase$661.88$799.24
Multi Phase DC$791.09$940.15
Multi Phase CT$3,308.33$4,440.65
New connections not responsible for metering 
Single phase$636.60$766.88
Multi phase DC$765.80$907.76
Multi phase CT$2,824.28$3,497.02
All Other Charges 
Meter/NMI/site investigation$468.72$583.80
Manual de-energisation$0.00N/A
Manual Re-energisation (incl. customer transfer)$0.00N/A
Manual Re-energisation (same day)$60.37N/A
Isolation of supply or reconnection, excluding HV (single)$416.52$579.99
Isolation of supply and reconnection after isolation, excluding HV (same day)$766.29N/A
Standard alteration$719.76$1,002.24
Complex alteration$894.60$1,245.71
Failed field visit (complex tasks)$448.48$564.92
Failed field visit (simple tasks)$38.64N/A
Ancillary Services Related to Metering 
Meter accuracy test$540.80$676.19
Meter accuracy test - additional meters$288.52N/A
Remote meter reconfiguration$71.84N/A
Special reading$38.64N/A
Basic or manually-read interval meter$38.64N/A
Remote Re-energisation$0.00N/A
Remote Re-energisation (same day)$0.00N/A
Special reading (Remote)$0.00N/A

Jemena

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Jemena. All fees include GST and are valid from 1 July, 2024.

Description Business Hours After Hours
Connection services 
Basic single-phase connection*$734.98$973.42
Basic three-phase connection*$904.22$1,142.69
Ancillary network services 
Temporary single-phase connection*$734.98$973.42
Temporary three-phase connection*$904.22$1,142.69
Field-based energisation (fuse insert)$0.00$112.60
Field-based de-energisation (fuse removal)$0.00N/A
Disconnection (temporary) requiring a service vehicle$478.32$677.06
Reconnection requiring a service vehicle$554.20$789.09
Basic connection upgrade (single-phase to three-phase)*$904.22$1,142.69
Replacement of overhead basic connection (single-phase)*$884.46$1,119.91
Replacement of overhead basic connection (three-phase)*$978.31$1,216.78
Reserve feeder maintenance - $/kVA/annum$16.92N/A
Auxiliary metering services 
Remote special meter read$0.00N/A
Remote energisation$0.00N/A
Remote de-energisation$0.00N/A
Remote meter re-configuration$65.04N/A
Meter alteration (or relocation)$615.19$850.06
Field-based special meter reads$62.16N/A
Meter test of types 5, 6 and AMI smart metering installations (No charge for additional meters)$670.04$909.67
Type 7 metering (meter data service) - $/light/annum$1.88N/A
Non-contestable unmetered load (notional metering) - $/unmetered installation/annum$21.60N/A
Wasted Site Attendance 
Waste attendance – site visit (1),(2)$615.19$850.06
(1) Jemena will apply a Wasted Site Attendance fee in circumstances where on arrival at the site, it is found the customer’s premises are not ready for the scheduled work, or if the site is not safe to undertake the work or access to the site is limited.
(2) For services marked (*), the Wasted Site Attendance fee applies. For all other services, the Wasted Site Attendance fee is the service fee shown applicable to the service.

Powercor

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, Powercor. All fees include GST and are valid from 1 July, 2024.

Description Business Hours After Hours
New connections responsible for metering 
New connections responsible for metering single phase$666.07$810.80
New connections responsible for metering multi phase DC$824.92$983.30
New connections responsible for metering multi phase CT$3,229.90$4,350.83
New connections not responsible for metering 
New connections not responsible for metering single phase$623.00$755.87
New connections not responsible for metering multi phase DC$781.84$928.37
New connections not responsible for metering multi phase CT$2,762.43$3,403.77
All other charges 
Meter/NMI/site investigation$527.70$656.59
Manual de-energisation$0.00N/A
Manual re-energisation (incl. customer transfer)$0.00N/A
Manual re-energisation (same day)$113.45N/A
Isolation of supply or reconnection, excluding HV (single)$484.04$669.08
Isolation of supply and reconnection after isolation, excluding HV (same day)$890.55N/A
Standard alteration$836.47$1,156.17
Complex alteration$1,039.63$1,437.02
Failed field visit (complex tasks)$457.36$573.97
Failed field visit (simple tasks)$61.13N/A
Ancillary services related to metering 
Meter accuracy test$608.09$759.20
Meter accuracy test - additional meters$285.26N/A
Remote meter reconfiguration$72.47N/A
Special reading$61.13N/A
Basic or manually-read interval meter$61.13N/A
Remote Re-energisation$0.00N/A
Remote Re-energisation (same day)$0.00N/A
Special reading (Remote)$0.00N/A

United Energy

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, United Energy. All fees include GST and are valid from 1 July, 2024.

Description Business Hours After Hours
UE is Responsible Person 
Single phase single element$658.76$1,031.10
Single phase two element (off peak)$658.76$1,031.10
Three phase direct connected$2,286.60$3,579.07
UE is not Responsible Person 
Single phase single element$611.33$1,031.10
Single phase two element (off peak)$611.33$1,031.10
Three phase direct connected$2,086.54$3,579.07
All other charges 
Meter/NMI/site investigation$364.66$638.14
Manual de-energisation$0.00N/A
Manual re-energisation (incl. customer transfer)$0.00$114.17
Manual re-energisation (same day)$98.33N/A
Isolation of supply or reconnection, excluding HV (single)$418.51$732.37
Isolation of supply and reconnection after isolation, excluding HV (same day)$769.95N/A
Standard alteration$723.17$1,265.57
Complex alteration$898.84$1,572.97
Installation of possum guards$500.59N/A
Failed field visit (complex tasks)$405.94$710.39
Failed field visit (simple tasks)$30.64N/A
Ancillary services related to metering 
Meter accuracy test$364.66$638.14
Meter accuracy test - additional meters$174.98N/A
Remote meter reconfiguration$86.97N/A
Special reading$30.64N/A
Remote Re-energisation$0.00N/A
Remote Re-energisation (same day)$0.00N/A
Special reading (Remote)$0.00N/A
Remote De-energisation$0.00N/A

Ausnet Services

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your Distributor, AusNet Services. All fees include GST and are valid from 1 July, 2024.

Description Business Hours After Hours
Field Officer Visits 
Field Officer Visits / Re-Energisation / De-Energisation$0.00$79.38
Remote Services 
Remote Re-energisation - Any Time$0.00N/A
Remote De-energisation - Any Time$0.00N/A
Remote Meter Re-configuration$19.69N/A
Remote Special Read$0.00N/A
New connections responsible for metering, customers<100amps 
Single Phase Overhead$649.43$1,136.52
Install 95mm overhead service from LVABC$1,110.93$1,944.14
Single Phase Underground$285.41$499.48
Multi Phase Overhead—Direct Connected Meter$738.05$1,291.57
Multi Phase Overhead—CT Connected Meter$1,409.08$2,374.65
Multi Phase Underground—Direct Connected Meter$452.34$1,703.61
Multi Phase Underground—CT Connected Meter$1,123.39$1,965.92
Temporary Overhead Supply—Coincident Disconnection (Truck visit)$643.91$1,126.83
Single Phase with Group Metering Inspection$615.40$615.40
Multi Phase Connection with Group Metering Inspection$787.86$787.86
New connections not responsible for metering, customers<100amps 
Single Phase Overhead$649.43$1,136.52
Install 95mm overhead service from LVABC$1,110.93$1,944.14
Single Phase Underground$285.41$499.48
Multi Phase Overhead—Direct Connected Meter$738.05$1,291.57
Multi Phase Overhead—CT Connected Meter$1,409.08$2,374.65
Multi Phase Underground—Direct Connected Meter$452.34$1,703.61
Multi Phase Underground—CT Connected Meter$1,123.39$1,965.92
Temporary Overhead Supply—Coincident Disconnection (Truck visit)$643.91$1,126.83
Single Phase with Group Metering Inspection$615.40$615.40
Multi Phase Connection with Group Metering Inspection$787.86$787.86
Service truck visits 
Service Truck - Disconnect / Reconnect at pole or pit$739.43QUOTE
Wasted Truck Visit - customer not ready for their requested works$275.01QUOTE
Truck Appointment - Disconnect / Reconnect or InspectionN/AQUOTE
Meter equipment tests 
Single Phase$406.15N/A
Single Phase (each additional meter)$93.65N/A
Multi Phase$406.15N/A
Multi Phase (each additional meter)$93.65N/A
Small Generator Installations (including PV) 
Pre Approval of PV and small generator installation < 4.6kW$0.00N/A
Pre Approval of PV and small generator installation 4.6kW to 15kW$424.56N/A
Pre Approval of PV and small generator installation 15kW to 30kW$424.56N/A
Meter Exchange for PV and small generator installationQUOTEN/A
Meter Reconfiguration for PV and small generator installation$19.69N/A

Gas

Australian Gas Networks

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, Australian Gas Networks. All fees include GST and are valid from 1 July, 2024.

Description Fee
Attach Locks/Plugs to Meter for Debt$92.40
Disconnect service in street for debt – requiring excavation$867.90
Incomplete Meter Fix Request$117.70
Attend meter fix after faults rectified$132.00
Meter Refix$132.00
Meter Remove$132.00
High account investigations – commercial / industrial / other & domestic$278.30
Meter Turn-On$107.80
No access (gas meter)$89.10
Cross Meter Investigations$132.00
Remove Locks/Plugs to Meter for Debt$107.80
Reconnect Service in Street after payment$867.90
Same Day premium charge*$282.70
Alter meter positionQUOTE
Relocate Service pipeQUOTE
Upgrade Service RequestQUOTE
Upgrade Meter Size RequestQUOTE
Downgrade Meter Size RequestQUOTE
Pressure Change RequestQUOTE
OtherQUOTE
Meter Fix$0.00
Gas Service LineQUOTE
Special 
Special Final Read - Metro$0.00
Special Reference Read - Metro$11.77
Special Transfer Read - Metro$0.00
Appointment for Special Read - Metro (AM/PM)$34.10
Special Final Read - Non-Metro$0.00
Special Reference Read - Non-Metro$16.28
Special Transfer Read - Non-Metro$0.00
Appointment for Special Read - Non-Metro (AM/PM)$44.00

Ausnet Services

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, AusNet Services. All fees include GST and are valid from 1 July, 2024.

Description Fee
Meter & Gas Installation Test, accuracy within Code$219.77
Disconnection – locks & plugs at the meter installation$73.25
Reconnection – following insertion of locks &plugs at the meter installation$73.25
Special Read – final read$7.99
Special Read – reference read$7.99
Special Read – account investigation$7.99
Special Read – customer transfer$7.99
Special Read – disconnection$7.99
Non Reference Services charged at Recoverable Rates 
Meter fix or meter reinstallation$161.41
Provision of Service Pipe ($/m)QUOTE
Provision of Service Pipe (Cost per hour)QUOTE
Disconnection – meter removalQUOTE
Disconnection – excavate & shut service teeQUOTE
Disconnection – illegal use, excavate & shut service teeQUOTE
Reconnection – following meter removalQUOTE
Reconnection – following excavation & shut service teeQUOTE
Excess Service Charge - Customer ContributionQUOTE
Alter Meter Position (Meter Removal plus Reconnection, Single Visit)$1,146.40
Mains ExtensionQUOTE
Meter Security and ProtectionQUOTE
Tracing Of Fitting LinesQUOTE
Detailed retake and test downstream of meterQUOTE
Upgrade Service SizeQUOTE
Upgrade Meter SizeQUOTE
Remove and Consolidate FittingsQUOTE
Non Reference Services charged at Fixed Rates 
Disconnection – meter removal$251.80
Upgrade Meter Size – U10$562.23
Upgrade Meter Size – AL 425$2,387.99

Multinet

The below fees are pass-through charges for a service that we may have to arrange on your behalf through your gas Distributor, Multinet. All fees include GST and are valid from 1 July, 2024.

Description Fee
Meter Turn On / or Reconnect$56.10
Meter Removal - Various$80.30
Meter Investigation – High Account Investigation$190.30
Meter Disconnection – Use of locks & plugs$67.10
Special Meter Read$0.00
Service Visit - Short$62.70
Service Visit – Long (hourly rate)$127.60
Meter Disconnection – excavating & shutting service fee$881.10
Request for Meter Upgrade$139.70
Regulator Upgrade$139.70
Meter Investigation - NATA Test, accuracy within Code$881.10
Meter Turn On / or Reconnect (AH 4pm-8pm)$183.70
Installation of a second service valve in a pit and disconnect gas supply – paved (without traffic Mgt)$4,254.80
Installation of a second service valve in a pit and disconnect gas supply – paved (with traffic Mgt)$5,272.30
Installation of a second service valve in a pit and disconnect gas supply – unpaved (without traffic Mgt)$2,019.60
Installation of a second service valve in a pit and disconnect gas supply – unpaved (with traffic Mgt)$2,783.00
Gippsland 
Gippsland Meter Turn On / or Reconnect$56.10
Gippsland Meter Removal-Various$80.30
Gippsland Meter Investigation-High Account Investigation$190.30
Gippsland Meter Disconnection-Use of Locks & Plugs$67.10
Gippsland Special Meter Read$8.58
Gippsland Service Visit Short$83.60
Gippsland Service Visit Long (Hourly Rate)$169.40
Gippsland Meter Disconnection-Excavating and Shutting Service Fee$1,171.50
Gippsland Request for Meter Upgrade$185.90
Gippsland Regulator Upgrade$185.90
Gippsland Meter Investigation - NATA Test, accuracy within Code$1,171.50
Gippsland Meter Turn On/Reconnect (AH 4pm-8pm)$244.20
Other 
Capital Recovery (Excess services and other related asset related)QUOTE
Expense Recovery (Meter Alter Position (WAFs)QUOTE
Recoverable Works (Damages)QUOTE
Major Gas Alterations : Customer ContributionsQUOTE
Minor Gas Alterations: 3rd Party RequestsQUOTE