Last updated 4th June 2026
As more renewable power flows into the Victorian grid, the energy market is changing. While these updates are led by the state regulator and local networks, our priority is making sure you have everything you need to manage your energy costs with confidence.
The best way to stay in control is through the Lumo Energy App. You can track your daily usage, make a payment, and ensure you're making the most of your new rates without having to pick up the phone.
Download our app today:
Prefer desktop? Log in to MyAccount.
The date your new rates begin depends on your contract:
Need to check your plan? Look at the plan name on your latest bill, then search for your Fact Sheet on our website using your postcode. You'll find your offer type under 'Offer details'.
Following a recent update by the Victorian energy regulator, the way your Early Bird™ Discount is applied is changing. If your plan includes this discount, it will now be applied automatically to every bill you receive.
What this means for you is less hassle and more certainty. This update ensures you always pocket the full benefit of your plan and stay on top of your energy costs.
If you received a notice which mentions a move to the "Smart Rate", your plan structure is changing. This applies to eligible Victorian homes moving to a new three-part plan designed to reward you for using power when renewable energy is most abundant.
Pro Tip: Use our usage tracking tool in the Lumo Energy app to see exactly how much energy your appliances are using during these different windows.
Your notice includes a yearly cost estimate based on your past usage. Because this is just a guide, you can manage your actual costs by shifting when you use your heavy appliances.
Changes like the new residential smart rate are designed to help you make the most of cheaper energy. However, if your assigned tariff structure doesn't suit your household routine or business operations, you have the flexibility to change it at any time by contacting us.
Residential time of use customers have the choice to switch to a Flat Rate tariff, while business customers can choose between a Flat Rate or Demand Tariff.
The easiest way to manage your plan is through the Lumo Energy app or by logging into MyAccount.
If you would like to make changes to your plan or speak with us, our award-winning team is here to help:
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Victoria has five different electricity networks. Each one sets its own prices for the poles and wires in their area, which is why rates vary by location.
No. If you’ve received a notice about these changes, it means you already have a smart meter. The update happens automatically; you don’t need to do a thing.
The Smart Rate is the perfect partner for your solar system. By running heavy appliances midday, you use your own solar power first. On cloudy days, the Smart Rate acts as a low-cost backup, ensuring any extra power you need from the grid is at the day’s lowest rate. It’s a simple way to get more from your solar and avoid higher evening prices.
Your specific start date is on the front of your notice - most customers will move on 1 July or 1 August 2026.
If you are moving to a Smart Rate, the peak period now starts at 4pm instead of 3pm. That’s one less hour of peak pricing every single day, giving you more breathing room in the afternoon.
Absolutely. If your assigned tariff doesn't match your household routine or business operations, you can ask to change it at any time. Residential customers have the option to switch to a Flat Rate, while business customers can choose between a Flat Rate or a Demand tariff.