MyAccount Help Centre
I'm locked out of MyAccount
I want to know more about MyAccount
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Why do I need MyAccount?
MyAccount makes it easy for you to manage your account, anytime you need. With MyAccount you can...
- View and download your bills
- Pay your bills
- Set up direct debit or update your banking details
- Change to email billing and communications
- Access rewards
- Update your phone numbers
- Add a concession card to your account
What can I do in MyAccount?
- View and download your bills
- Pay your bills
- Set up direct debit or update your banking details
- Change to email billing and communications
- Access rewards
- Update your phone numbers
- Add a concession card to your account
Can't find what you’re looking for?
If you can’t find what you’re looking for or you’re locked out of MyAccount please get in touch with us.
Give us a call on 1300 115 866
Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.
Our contact centre operates Monday to Friday 8:00am to 8:00pm and Saturday 8:00am to 5:00pm, excluding public holidays. All hours are AEST/AEDT.