MyAccount Help Centre

Why am I seeing an error code?

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I'm seeing code 10

Your email address is already registered.

Login to MyAccount

I'm seeing code 11

The activation link we emailed you has expired. You will need to start the registration process again and use the activation link before it expires in 7 days time.

Register for MyAccount

I'm seeing code 18

We can't link your account using the details you have entered.

Please check that you haven't missed anything, your name is spelt correctly and your details match the information you provided when signing up to Lumo Energy.

If the error persists, please contact us for assistance.

Register for MyAccount

I'm seeing code 19

You have already registered and linked your account.

Login to MyAccount

I'm seeing code 23

Your MyAccount registration is not complete or has not been activated.

To complete your registration, open the email we sent you with the subject Activate MyAccount Profile and click the activation link provided.

- If it's been less than 7 days since you registered and you can't access the email with the activation link please contact us to have the email resent.

- If it has been more than 7 days since you registered you will need to register for MyAccount again.

Can't find what you’re looking for?

If you can’t find what you’re looking for or you’re locked out of MyAccount please get in touch with us.

Give us a call on 1300 115 866
Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.

Our contact centre operates Monday to Friday 8:00am to 8:00pm and Saturday 8:00am to 5:00pm, excluding public holidays. All hours are AEST/AEDT.