MyAccount Help Centre

Why am I seeing an error code?

Expand all
I'm seeing code 10

Your email address is already registered.

Login to MyAccount

I'm seeing code 11

The activation link we emailed you has expired. You will need to start the registration process again and use the activation link before it expires in 7 days time.

Register to MyAccount

I'm seeing code 18

We can't link your account using the details you have entered.

Please check that you haven't missed anything, your name is spelt correctly and your details match the information you provided when signing up to Lumo Energy.

If the error persists, please contact us for assistance.

Register to MyAccount

I'm seeing code 19

You have already registered and linked your account.

Login to MyAccount

I'm seeing code 23

Your MyAccount registration is not complete or activated.

To complete your registration, find and open the email we sent to you with the subject Activate MyAccount Profile and click the activation link provided.

- If it's been less than 7 days since you registered and you can't access the email with the activation link please contact us to have the email resent. Alternatively you can register with a different email address.

- If it has been more than 7 days the activation link we sent you would have expired and you will need to register to MyAccount again.

Can't find what you’re looking for?

If you can’t find what you’re looking for or you’re locked out of MyAccount please get in touch with us.

Chat to us on Facebook Messenger
call-icon
Give us a call on 1300 115 866
support-icon
Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.

Our contact centre operates Monday to Friday 8.00am to 8:00pm and Saturday 8.00am to 5:00pm and excluding public holidays. Facebook chat is available Monday to Friday 8.00am to 6:00pm. All hours are AEST/AEDT