MyAccount Help Centre

To register for MyAccount, enter your email address and set a password. Alternatively, you can register by using your Google, Microsoft or Apple account.

To link your account and finalise your registration, please ensure you have the following details ready:

• Account Number
• First and Last Name
• Date of Birth

You will need to ensure the information provided matches the details on your Lumo Energy account.
You can find your account number on your bill or welcome pack.

If you register with an email address and password, a verification email will be sent to complete the sign-up process. Once registered, logging in will require your credentials (or your connected social account) along with a verification code, which is sent via email by default or through SMS if you opt in.

Register for MyAccount

You only need a few pieces of information to register and link your account. All we need is your:

• Account Number
• First and Last Name
• Date of Birth

You will need to ensure the information provided matches the details on your Lumo Energy account.
You can find your account number on your bill or welcome pack.

Register for MyAccount

Registering to MyAccount is quick and easy. If you have all your details ready, it usually takes about 5 minutes.

Register for MyAccount

MyAccount makes it easy for you to manage your account, anytime you need. You can pay and download your bills, apply concessions, opt into email bills and communications and much more.

Register for MyAccount

• View and download your bills
• Pay your bills
• Set up direct debit or update your banking details
• Change to email billing and communications
• Access rewards
• Update your phone numbers
• Add a concession card to your account

Register for MyAccount

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